Salesforce Admin & Developer

ManpowerGroup; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global organization in Kuala Lumpur seeks a Salesforce Administrator/Developer to manage and enhance Salesforce systems. The role requires a minimum of 3 years of experience and strong skills in Salesforce customization and development, alongside excellent communication abilities. You'll collaborate internationally to optimize business processes and ensure system performance and reliability. Ideal candidates will have a bachelor's degree and relevant Salesforce certifications. Join a tech-driven environment that supports professional growth.

Qualifications

• Minimum 3 years of experience as a Salesforce Administrator and/or Developer.
• Proven hands-on experience in Salesforce customization and development.
• Deep understanding of Salesforce architecture and APIs.

Responsibilities

• Manage, optimize, and scale Salesforce systems across global operations.
• Oversee Salesforce upgrades and customizations.
• Translate business requirements into technical Salesforce solutions.

Skills

Salesforce customization

Salesforce development

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science

Salesforce Administrator certification

Tools

Salesforce

Apex

Flows

Lightning Components

Job description

Our Client is a global organization operating in a fast-paced, technology-driven environment, supporting large-scale commercial and operational teams across multiple regions. The business leverages Salesforce as a core CRM platform to enable sales effectiveness, customer engagement, and data-driven decision-making. This role offers the opportunity to work on enterprise-level Salesforce solutions within a collaborative, international setting.

Job Responsibilities

• Manage, optimize, and scale Salesforce systems to ensure high performance, security, and reliability across global operations
• Oversee Salesforce upgrades, customizations, and integrations with third-party tools and internal platforms
• Perform CRM data management activities including data imports, validation, diagnostics, and governance to maintain data integrity
• Design, configure, and maintain roles, profiles, permission sets, workflows, sharing rules, and automation to streamline business processes
• Develop and enhance custom Salesforce features using declarative tools and programmatic capabilities
• Build and maintain reports, dashboards, and analytics to support business visibility and decision-making
• Translate business requirements into effective technical Salesforce solutions in collaboration with commercial and cross-functional teams
• Provide ongoing user support, system troubleshooting, and end-user training on new features and enhancements
• Maintain comprehensive documentation covering system configurations, permissions, processes, and enhancements
• Support global Salesforce initiatives while ensuring CRM health, compliance, and adoption across teams

Job Requirements

Experience

• Minimum 3 years of experience as a Salesforce Administrator and/or Developer in a high-volume, fast-paced environment
• Proven hands‑on experience in Salesforce customization and development (e.g. Apex, Flows, Lightning Components)
• Experience integrating Salesforce within broader product or application ecosystems

Technical Skills

• Strong expertise in Salesforce access control, roles, profiles, and permission management
• Deep understanding of Salesforce architecture, APIs, integrations, middleware, and governance best practices
• Proficiency in building custom reports, dashboards, and automation tools
• Familiarity with Agile development methodologies and cross-functional collaboration

Education & Certifications

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline (preferred)
• Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Platform App Builder (preferred)

Soft Skills

• Strong analytical and problem‑solving skills with high attention to detail
• Excellent communication skills with the ability to collaborate across global and multicultural teams

Bonus Qualifications

• Experience within financial services or technology‑driven environments
• Exposure to large‑scale or enterprise CRM platforms