Sales / Technical Consultant

Innopest; Seberang Perai; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading pest management company in Malaysia is seeking a Technical Consultant (Sales) to deliver innovative pest management solutions. The role involves proactive client engagement, conducting assessments, and providing tailored solutions while maintaining compliance with industry standards. The ideal candidate possesses a bachelor's degree and 1-3 years of sales experience. This fulltime role offers a competitive salary, performance-based commissions, and opportunities for professional development within a dynamic team.

Benefits

Competitive salary package

Performance-based commissions

Comprehensive insurance coverage

Access to professional development programs

Flexible working hours

Career advancement opportunities

Qualifications

• Bachelor's degree in Business Management, Business Analytics, Environmental Science, or a related field.
• 1-3 years of experience in sales or customer service within pest management.
• Strong understanding of pest management systems and industry standards like ISO 9001.

Responsibilities

• Proactively seek leads and engage with potential clients across various channels.
• Assess customer premises, educate on pest issues, and recommend tailored services.
• Prepare and present service quotes, contracts, and promote additional services.
• Build and maintain strong customer relationships and follow up for feedback.
• Collaborate with technicians for accurate service delivery and sales details.

Skills

Self-Motivation & Persistence

Analytical & Problem-Solving

Adaptability

Communication & Interpersonal Skills

Ethical and Honest Approach

Teamwork

Continuous Learning

Education

Bachelor's degree in Business Management or related field

Job description

Technical Consultant (Sales) Job Description

Innopest is dedicated to providing innovative and eco-intelligent pest risk management. We are seeking a skilled Technical Consultant (Sales) to join our team. This role involves providing technical expertise and support to our clients, ensuring the implementation of effective pest management solutions that comply with industry standards such as GMP, HACCP and ISO.

Key Responsibilities

• Customer Acquisition & Lead Generation: Proactively seek leads through various channels (cold calls, online platforms, door-to-door, and referrals) and engage with residential, commercial, and industrial clients who may benefit from Innopest's services.
• Needs Assessment & Consultation: Visit customer premises for on-site inspections, assess pest issues, and identify suitable solutions. This includes educating customers on pest problems and recommending Innopest's tailored services (e.g., termite risk management, integrated pest management).
• Sales Process Execution: Draft and present quotes, contracts, and service agreements, and use effective sales strategies to secure clients. Promote additional services or ongoing maintenance plans for long-term pest management (Upselling and Cross-Selling).
• Customer Relationship Management: Build and maintain strong relationships with customers, serve as their main point of contact, and follow up after service to gather feedback. Offer expert advice on pest control systems, ensuring compliance with relevant standards (GMP, ISO 22001, ISO 45001, ISO 14001, ISO 9001).
• Collaboration with the Operations Team: Work closely with Innopest's technicians to ensure smooth service delivery and provide accurate sales details for operational planning.

Skills & Attributes

• Self-Motivation & Persistence: Stay proactive in meeting sales targets, handling rejection, and maintaining motivation despite setbacks.
• Analytical & Problem-Solving: Possess the ability to assess complex situations, analyze data, diagnose issues quickly, and develop effective solutions.
• Adaptability: Demonstrate bravery and the ability to adapt to changing circumstances and new technologies in the pest control industry.
• Communication & Interpersonal Skills: Excel at effective verbal and written communication for client interaction and report generation. Strong relationship-building skills are essential to foster trust with clients and colleagues.
• Ethical and Honest Approach: Promote transparency by providing honest and realistic assessments without pressuring clients into unnecessary services.
• Teamwork: Collaborating effectively with operation teams.
• Continuous Learning: Stay informed about pest control trends, new services, and competitors in the region.

Qualifications and Experience

• Educational Background: Bachelor's degree in Business Management, Business Analytics, Entrepreneurship, Environmental Science, Applied Science, Biology, or a related field.
• Experience: Candidates with 1-3 years of experience are preferred. Proven Sales experience as a Technical Consultant, Customer Service, Sales Representative or similar role in the pest management or related industry.
• Technical Knowledge (Industrial Knowledge/Compliance): Strong understanding of pest management systems, chemical applications, and relevant industry standards (ISO 9001, 45001, ISO 14001). Familiarity with ISO standards (45001, 14001, 9001) is highly desirable.

Other Information

• Work Environment: The role may involve fieldwork as well as office-based tasks. Flexibility in working hours may be required based on client needs.
• Travel Requirements: Occasional travel may be necessary for client visits or training sessions.
• Competitive salary package with performance-based commissions and bonuses.
• Comprehensive insurance coverage including medical and accidental benefits.
• Professional Development: Access to ongoing training programs and workshops to enhance skills and knowledge in the field.
• Work-Life Balance: Flexible working hours and the possibility of remote work options where applicable.
• Career Advancement: Opportunities for career growth within a dynamic organization committed to innovation in pest management.

Join us at Innopest where you can make a meaningful impact through innovative pest management solutions while contributing to a sustainable environment. If you are passionate about technology and committed to excellence in service delivery, we encourage you to apply.