Sales Team Coach & Store Productivity Leader

Samsonite; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luggage company is seeking a talented individual for a role focused on team leadership and store productivity. Responsibilities include setting goals, resolving customer issues, and inspiring teams to meet performance standards. The ideal candidate will have a knack for conflict resolution and the ability to implement training initiatives while achieving business goals. This position is based in Kuala Lumpur, Malaysia.

Responsibilities

• Take ownership, accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling Service behaviors and approach standards.
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate.
• Consistently ensures all daily tasks are completed without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspires team to meet and exceed performance standards.
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members.
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results.

Job description

A leading luggage company is seeking a talented individual for a role focused on team leadership and store productivity. Responsibilities include setting goals, resolving customer issues, and inspiring teams to meet performance standards. The ideal candidate will have a knack for conflict resolution and the ability to implement training initiatives while achieving business goals. This position is based in Kuala Lumpur, Malaysia.