Sales Support Specialist (SG)

CIMB; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking a driven professional to facilitate account openings and ensure customer satisfaction. The role requires effective communication with both internal and external customers, addressing inquiries, and managing the required documentation with precision. Responsibilities include facilitating online account openings and ensuring timely submissions. This position offers a path to enhance your customer service skills in the banking sector.

Responsibilities

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation within internal customers.
• Calling and tracking of save as draft / purge account opening applications.
• Any other responsibilities / tasks as assigned by the Management.

Job description

Overview

Facilitate account opening and fulfilment of required documentation within internal/external customers.

Responsibilities

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation within internal customers.
• Calling and tracking of save as draft / purge account opening applications.
• Any other responsibilities / tasks as assigned by the Management from time to time.