Sales Operations & Support Senior Coordinator

Vertiv Co; Petaling Jaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A dynamic technology firm is looking for a Sales Support Specialist to join their team in Petaling Jaya, Malaysia. The ideal candidate will assist the Key Account team with various sales administrative activities, ensuring efficient operations from pre-sales to post-sales. Responsibilities include supporting bid preparation, managing order processing, and conducting sales tracking. Candidates should have a Bachelor's degree and at least 2 years of relevant experience, along with strong organizational and communication skills. This role is vital for smooth sales operations and requires a dedicated individual.

Qualifications

• Minimum of 2 years of experience in a sales support or administrative role.
• Strong analytical skills and the ability to interpret sales data.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Assist the Key Account team with sales administrative tasks.
• Support pre-sales activities and prepare sales materials.
• Manage order processing and drive approval.

Skills

Organizational skills

Communication skills

Analytical skills

Customer-focused mindset

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Job Title: Sales Support Specialist

Location : Malaysia

Job Summary:

We are seeking a resourceful and dedicated Sales Support Specialist to join our team. The ideal candidate will support the Key Account team in various sales administrative activities, from pre-sales to post-sales. This role is crucial in ensuring smooth sales operations and providing valuable support in sales analysis, tracking, bid support, order processing, and forecasting. The candidate must be able to manage complex tasks and be highly organized.

Key Responsibilities:

• Assist the Key Account team with sales administrative tasks, ensuring efficient and effective sales operations.
• Support pre-sales activities, including preparing sales materials, supporting key engagement activities material preparation.
• Conduct pipelines , order and market share tracking for each global and regional account
• Assist in the preparation and submission of bids and proposals, including bid bond, preparation of materials , reviewing bid submittal and tracking all submission
• Manage order processing and drive approval of order processing
• Support in stock requisition, pre-production process.
• Support product forecasting by gathering, compiling and analyzing relevant data
• Support in sales and order planning to ensure alignment with business goals.
• Assist in the sales to project handover process, ensuring a smooth transition and clear communication and complete documentation
• Maintain accurate records of order activities, customer interactions, and order status via CRM
• Collaborate with other departments, such as finance and logistics, to ensure seamless order fulfillment.
• Provide administrative support for sales events, trade shows, and customer visits.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in a sales support or administrative role.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong analytical skills and the ability to interpret sales data.
• Resourceful and dedicated, with the ability to manage complex tasks efficiently.
• Highly organized and able to prioritize tasks effectively.
• Customer-focused mindset with a proactive approach to problem-solving.