Sales Operation (Japanese Speaker)

PERSOL; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading firm in sales operations in Malaysia is seeking a candidate to support sales operations and order management for Japanese key accounts. Applicants must have at least 2 years of experience in this sector and hold an JLPT N2 Japanese certification. The role requires advanced Excel skills and fluency in both Japanese and English. If you are detail-oriented and have experience in the semiconductor industry, this position offers the opportunity to manage key accounts and improve operational workflows.

Qualifications

• Minimum 2 years in Sales Operations, Order Management or Supply Chain.
• Experience in the semiconductor or manufacturing industry required.
• Key Account Management experience is a plus.

Responsibilities

• Manage order-to-cash activities including order intake and follow-ups.
• Support sales revenue operations such as pricing and revenue tracking.
• Coordinate with Supply Chain for delivery planning.

Skills

Japanese (JLPT N2)

Clear written & verbal communication in English

Advanced Excel skills

Stakeholder management

Tools

ERP/CRM tools (e.g., SAP)

Job description

Role Overview

Support end-to-end Sales Operations, Order Management, and Revenue Support for Japanese Key Accounts in the semiconductor/manufacturing sector. The role is primarily operational with regular interactions in Japanese and English with client teams in Japan and, when required, their major customers.

Key Responsibilities

• Manage order-to-cash activities: order intake, validation, entry, scheduling, changes, cancellations, and post-delivery follow-ups.
• Support sales revenue operations: pricing, PO checks, billing readiness, and revenue tracking.
• Coordinate with Supply Chain/Logistics for delivery planning and escalations.
• Maintain accurate documentation and prepare daily/weekly reports on orders, backlog, OTIF, and revenue.
• Liaise with Japan stakeholders (sales, finance, supply chain) and Key Accounts to resolve issues promptly.
• Uphold SOPs, SLAs, and compliance standards with a continuous improvement mindset.
• Use Excel (advanced) and ERP/CRM tools (e.g., SAP) for data integrity and process execution.

Hiring Requirements

• Japanese: JLPT N2 minimum (non-negotiable) (Must have the certificate)
• English: B2 level (mandatory); assessment conducted after interviews.
• Experience: Minimum 2 years in Sales Operations, Order Management, Supply Chain, or Key Account operations.
• Industry: Semiconductor or manufacturing industry only
• Key Account Management: Nice to have—looking for aggressive, professional approach in handling big accounts.

Skills & Tools

• Excel (advanced): vLOOKUP/XLOOKUP, pivot tables, data cleaning, reconciliations.
• Communication: Clear written & verbal skills in Japanese and English; strong stakeholder management.
• Process Discipline: Accuracy, compliance, and audit-ready documentation.