Sales Manager l M&S Suria KLCC

Zara; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global fashion retailer is seeking a dedicated store supervisor in Kuala Lumpur. The role involves delivering sales plans, engaging customers through effective merchandising, and leading a team to ensure high standards of service. You will need a diploma, management experience in retail, and strong communication skills. This position offers a competitive compensation package, dynamic work environment, and career growth opportunities.

Benefits

Competitive compensation package

Dynamic work environment

Career growth opportunities

Qualifications

• 2+ years of work experience in the retail industry with supervisory and management experience.
• Strong communication and interpersonal skills needed.
• Ability to cope with constantly changing business needs.

Responsibilities

• Deliver the sales plan by identifying opportunities to drive sales performance.
• Maintain effective merchandise displays and engage with customers.
• Ensure compliance with company procedures and minimize losses.

Skills

Supervisory skills

Communication skills

Interpersonal skills

Flexibility

Education

Diploma in related field or equivalent

Job description

• Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
• Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
• Actively implement sales promotions and follow the sales plan
• Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
• Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
• Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.
• Provide and ensure direct reports provide high standards of customer service as per M&S Way:
• All In For The Customer
• Make Every Penny Count
• Talk Straight
• Own It And Get It Done
• Ensure that our customers are comfortable, welcome and courteously served

Use of Space and Department Presentation

• Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies
• Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
• Work with the Visual Merchandising team to ensure that the items planned to be promoted are given priority of display within the department
• Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
• Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns (if any)
• Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
• Provide timely feedback to the Buying team on all appreciation and markdown action, including aged/slow selling merchandise and ensure effective clearance of stocks.
• Drives stock accuracy to deliver business availability target

Drive In-store Operational Efficiency

• Be responsible and ensure fully compliance of the standard SOP, procedures, rules and regulations and profit protection measures set bythe company.
• Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses.
• Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability.
• Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security.
• Be involved in setting and subsequently achieving store targets and objectives.

People Management

• Lead and motivate department staff to drive delivery of consistent high standards of performance and behaviour.
• Deliver the performance review process and provide regular feedback to team.
• Identify and develop talent through effective development planning and training.
• Communicate effectively and engage team throughout the department and the company.

Required Skills to be successful

• Minimum diploma in related field or equivalent
• 2+ years work experience in Retail industry with supervisory and management experience
• Good supervisory and management skills in managing the team and driving performance
• Strong communication and interpersonal skills; be positive and flexible to cope with constantly changing business needs

What we have to offer

• Competitive compensation package
• Fun and dynamic work environment
• Steep learning curve
• Career growth and development opportunities
• A vibrant and international team with diverse backgrounds