Sales Manager (ID Fit-out)

JCS Design Project; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing Interior Design & Build company is seeking a passionate Sales Manager in Kuala Lumpur. You will manage the sales team, focusing on achieving revenue targets, client relationship management, and improving sales performance. The ideal candidate will have 7–10 years of experience in the interior design or renovation industry, strong leadership skills, and a track record of closing high-value projects. This role offers an opportunity to enhance customer satisfaction and support marketing initiatives.

Qualifications

• 7–10 years experience in interior design or renovation industry.
• Proven leadership to lead a Sales or Design team.
• Strong track record in closing high-value projects.

Responsibilities

• Manage and drive the sales team to achieve revenue targets.
• Lead, motivate, and guide the Sales team to close projects.
• Develop strategies to improve conversion rates.

Skills

Strong communication skills

Negotiation skills

Presentation skills

Leadership

Closing high-value projects

Tools

3D software

AutoCAD

Job description

We are a fast-growing Interior Design & Build company providing one‑stop solutions—from concept design to construction and project completion. With a strong reputation for quality workmanship and customer satisfaction, we are expanding our team and looking for a passionate, driven, and results‑oriented Sales Manager to lead our sales growth.

ROLE FOCUS

• Manage and drive the sales team to achieve revenue targets for existing and new projects.
• Focus is mainly on closing deals, Client relationship management, and sales team performance.

KEY RESPONSIBILITIES

• Supervise the sales team and assign sales targets.
• Lead, motivate and guide the Sales team to close high‑value projects.
• Track and report monthly and yearly sales performance against targets.
• Develop strategies to improve conversion rates and deal closure.
• Support senior clients and handle escalations.
• Monitor quotation pipeline and revenue performance.

2. Design Quality & Proposal Direction

• Oversee design standards to ensure alignment with brand identity.
• Ensure budgeting accuracy, material specifications & buildability feasibility.
• Ensure compliance with renovation regulations and safety requirements.

3. Team Management & Development

• Lead recruitment, onboarding and training for Sales IDs.
• Coach team members in sales closing, design knowledge & communication skills.

4. Operations & Project Coordination

• Improve and enforce SOPs from Sales → Design → Site.
• Coordinate with Design & Project teams to ensure smooth handover of client requirement to design and project department.
• Resolve escalations for client complaints, variations, delays.
• Ensure documentation and timelines are followed.

5. Customer Experience Management

• Maintain high customer satisfaction.
• Implement service recovery plans.
• Strengthen referral and after‑sales strategies.

6. Marketing & Brand Support

• Work with the marketing team to develop campaigns, promotions and social media content.

REQUIREMENTS

• 7–10 years experience in interior design / renovation industry.
• Strong communication, negotiation and presentation skills.
• Proven leadership to lead a Sales or Design team.
• Strong track record in closing high‑value projects.
• Knowledge in 3D, AutoCAD, costing and construction is an advantage.