SALES MANAGER

Care Luxury Hotels & Resorts; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel and resort chain in Johor Bahru seeks a Sales Manager to lead Corporate and Travel Agent Room Sales. The ideal candidate will have experience in developing sales strategies, managing key accounts, and building relationships with clients. Responsibilities include identifying new business opportunities, conducting sales calls, and providing exceptional service to ensure customer loyalty. This position requires strong communication skills and a proven track record in the hospitality sales industry.

Qualifications

• Strong background in hotel or resort sales.
• Experience in building and maintaining client relationships.
• Ability to identify new business opportunities.

Responsibilities

• Responsible for Corporate and Travel Agent Room Sales.
• Identify new markets and business opportunities.
• Develop strong relationships with on-property teams.
• Manage key accounts and target potential clients.

Skills

Sales strategy development

Customer relationship management

Market analysis

Effective communication

Job description

Sales Manager

Hotel Granada Johor Bahru

05 August 2020

• Responsible for Corporate and Travel Agent Room Sales for the hotel/resorts.
• Clear understanding of the hotels/resorts business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent hotels in various events and exhibition.
• Implements all sales action plans related to market areas as outline in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels/resorts by corporate clients.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with member of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. generating quotation, Corporate Rate Agreement, writing contract, customer correspondence).
• Able to support hotels/resorts service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Attending all department and hotel/resorts meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationship with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and extrernal stakeholders.
• Acuqiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24 hours response time line to clients.

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