Sales Coordinator - CMBD

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking a Sales Coordinator to support the Sales and Commerce team. You will be responsible for assisting with sales outreach, ensuring timely responses to queries, and managing group bookings. Candidates should have a degree in Hospitality Management or a related field, along with strong problem-solving skills and a positive, team-oriented attitude. This position offers a range of benefits including wellness programs, development opportunities, and more.

Benefits

Learning & Development programs

MOstay benefits

Health benefits and wellness programmes

EPF contributions

SOCSO and EIS

Public holiday entitlement

Engagement activities

Qualifications

• Minimum supervision needed.
• Able to create and maintain schedules.
• Positive attitude and detail-oriented.

Responsibilities

• Assist Sales Managers in developing new accounts.
• Ensure prompt responses to local and overseas enquiries.
• Review daily arrivals to assist with client/group presence.
• Follow up on tentative and prospect group bookings.

Skills

Problem-solving

Flexibility

Team player

Pleasant personality

Education

Degree or Diploma in Hospitality Management

Hotel and Business administration or equivalent

Job description

SALES COORDINATOR - CMBD

Mandarin Oriental, Kuala Lumpur is looking for a Sales Coordinator – Conference, Meetings and Banqueting to join our Sales and Commerce team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Sales and Commerce Department in Kuala Lumpur, the Sales Coordinator is responsible for providing administrative and sales support to the Sales and Commerce Department to ensure efficient operations and achievement of revenue goals. The Sales Coordinator reports to the Director of Sales / Senior Sales Manager / Sales Manager.

As Sales Coordinator, you will beresponsiblefor the following duties:

• To assist Sales Managers to seek and development of new potential accounts through direct enquiries, Sales Leads – local and overseas, Sales Blitz follow up
• To ensure all local enquiries within 6 hours and overseas enquiries within 24 hours
• To review daily arrival, to be fully aware of clients’ / group presence in the hotel and help when necessary
• To follow up on all tentative and prospect group bookings for on behalf Managers

As Sales Coordinator, weexpectfrom you:

• Degree or Diploma in Hospitality Management, Hotel and Business administration or equivalent
• Be able to problem‑solve, create and maintain schedules, be both a prepared and is a flexible person
• Pleasant personality, able to work with minimum supervision. has positive attitude, details and most importantly a team player

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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