Sales Consultant

Swatch Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury watch brand is seeking a Sales Associate in Kuala Lumpur to enhance client engagement and sales performance. You'll manage client relationships, provide personalized service, and maintain deep product knowledge. Ideal candidates have at least 2 years of experience in luxury retail and a passion for watches. This role requires excellent interpersonal skills and a professional demeanor.

Qualifications

• Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
• Passionate about client service and delivering exceptional experiences.
• Professional, well-groomed, and confident in engaging with diverse clientele.

Responsibilities

• Greet every client warmly, acknowledging their presence promptly.
• Understand client preferences through attentive listening.
• Manage and grow an active client book through CRM tools.

Skills

Sales experience in luxury retail

Client service

Interpersonal skills

Communication skills

Job description

Based in Saint-Imier in Switzerland since 1832, the watchmaking company Longines wields expertise steeped in tradition, elegance and performance. With generations of experience as official timekeeper of world championships, and as partner of international sports federations, Longines has built strong and long-lasting relationships in the world of sport over the years. Known for the elegance of its timepieces, Longines is a member of Swatch Group Ltd., the world’s leading watch manufacturer. The Longines brand, with its winged hourglass emblem, is established in over 150 countries.

Overview

What You'll Be Doing

• Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
• Understand client preferences through attentive listening and thoughtful conversation.
• Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
• Meet and exceed individual sales goals while contributing to overall boutique performance.
• Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

• Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
• Manage and grow an active client book through CRM tools and clienteling best practices.
• Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

• Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
• Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.
• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
• Uphold company procedures and policies related to operation, customer service, security and compliance.
• Follow the security and proper maintenance of stock timepieces.
• Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
• Work closely with your team to create a supportive, positive environment.

What we are looking for

• Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
• Passionate about client service and delivering exceptional experiences.
• Professional, well-groomed, and confident in engaging with diverse clientele.
• Strong interpersonal and communication skills.
• Passion for luxury watches, craftsmanship, and brand heritage.
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