Sales Consultant

Blancpain; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

A luxury watchmaker is seeking a Sales Consultant in Kuala Lumpur to deliver exceptional customer experiences, maintain client relationships, and drive sales. The ideal candidate will have a minimum of 3 years of luxury retail experience and a passion for watches and craftsmanship. Responsibilities include client engagement, managing an active client book, and ensuring boutique operations meet company standards for service and presentation.

Qualifications

• Minimum 3 years of sales experience in luxury, premium retail, or lifestyle brands.
• Professional, well-groomed, and confident in engaging with diverse clientele.
• Passionate about luxury watches, craftsmanship, and brand heritage.

Responsibilities

• Deliver exceptional experiences for boutique visitors.
• Cultivate long-term relationships with clients.
• Maintain deep product knowledge across collections.

Skills

Interpersonal skills

Communication skills

Client service experience

Sales skills

Job description

The Company

Blancpain is the world’s oldest watchmaking brand, founded in 1735. It embodies nearly three centuries of uninterrupted expertise and is synonymous with timeless elegance, innovation, and uncompromising craftsmanship.

About Blancpain

Founded in 1735, Blancpain is the world’s oldest watchmaking brand, embodying nearly three centuries of uninterrupted expertise. Blancpain is synonymous with timeless elegance, innovation, and uncompromising craftsmanship. Discover the aesthetic and technological know-how for which Blancpain has been renowned since its creation. Generations of devoted artisans have refined their skills, overcoming challenges with passion and perseverance, to elevate their art to the peak of perfection. From the legendary Fifty Fathoms to extraordinary complications, every Blancpain creation reflects precision, artistry, and exclusivity, preserving the heritage of Swiss watchmaking while continually redefining its future.

Job Description

About The Role

The primary responsibility of the Sales Consultant is to deliver exceptional experiences for all boutique visitors, fostering long‑term relationships and meeting sales targets. Working together with boutique colleagues, the Boutique Manager and the Blancpain management team, the Sales Consultant ensures that every client receives the premium service befitting a Blancpain timepiece.

What You'll Be Doing

Client Engagement & Sales

• Greet every client warmly, acknowledging their presence promptly upon entering the boutique
• Understand client preferences through attentive listening and thoughtful conversation
• Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage
• Meet and exceed individual sales goals while contributing to overall boutique performance
• Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring

Customer/Client Relationship Management (CRM)

• Cultivate long‑term relationships with clients by maintaining regular, thoughtful follow‑ups and exclusive invitations to events or launches
• Manage and grow an active client book through CRM tools and clienteling best practices
• Demonstrate discretion and professionalism when serving high‑profile and international clientele

Brand & Product Knowledge

• Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship
• Stay updated on brand history, key milestones, and current campaigns to support brand storytelling
• Participate in regular product and service training

Boutique Operations & Teamwork

• Actively participate in the proper maintenance of the boutique: product displays, props set‑up, etc.
• Uphold company procedures and policies related to operation, customer service, security and compliance
• Follow the security and proper maintenance of stock timepieces
• Monitor competitors’ marketing activities and provide regular market intelligence to the Management
• Work closely with your team to create a supportive, positive environment where everyone feels valued and motivated to achieve shared success

Profile

• Minimum 3 years of sales experience in luxury, premium retail, or lifestyle brands
• Passionate about client service and delivering exceptional experiences
• Professional, well‑groomed, and confident in engaging with diverse clientele
• Strong interpersonal and communication skills
• Passion for luxury watches, craftsmanship, and brand heritage

Job Location: Lorong Kuda, 50088 Kuala Lumpur, Malaysia (Kuala Lumpur)

Company Address: The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia