Sales Associate - Telesales

AmBank; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading bank in Kuala Lumpur is seeking a motivated individual for a sales role focusing on telemarketing various banking products. Responsibilities include executing sales strategies, managing customer inquiries, and driving sales performance. The ideal candidate has at least 2 years of experience, possesses a diploma or higher, and is fluent in English, Mandarin, and Malay. This position offers opportunities for professional growth within a dynamic team.

Qualifications

• At least 2 years of relevant working experience.
• Self-motivated with a desire to exceed goals and targets.
• Ability to maintain professionalism and work ethics.

Responsibilities

• Plan and execute a sales plan to achieve sales targets.
• Perform up-sell and cross-sell activities.
• Handle customer inquiries and resolve issues.

Skills

Telemarketing

Sales

Customer service

Communication in English

Communication in Mandarin

Communication in Malay

Education

Diploma or higher in any field

Job description

This role is responsible for the performance of all sales activities assigned from time to time. You will perform telemarketing activities to sell various banking products (Balance Transfer, Quick Cash, Personal Loan and Credit Cards).

Job Responsibilities

Plan and execute individual sales plan in achieving the monthly sales target.

Perform up-sell and cross sell activities to achieve higher sales performance.

Adhere code of conduct and compliance at all times.

Cultivate a professional working atmosphere that encourage career development.

Ensure proper administrative functions are implemented.

Execute and adhere sales programs.

Handle and resolve all customer enquiries.

Handle any other ad-hoc campaign assigned from time to time.

Ability to speak English, Mandarin and Malay to accommodate and consult the client or customer for better understanding.

Job Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

At least 2 year(s) of working experience in the related field is required for this position

Self-motivated and committed, with a desire to not only achieve goals and target but to exceed them.

Ability to set and maintain high standard of professionalism, work ethics and team spirit.

Good command of telephone soft skills.

Ability to be resourceful and build rapport with potential and existing clients.

A track record of being proactive in your daily tasks assigned.

Additional languages spoken would be an added advantage.

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