Sales Associate | Retail | Pull & Bear Pavilion KL

Zara; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail brand in Kuala Lumpur is seeking a Sales Associate to provide excellent customer service and maintain store presentation. The ideal candidate will have at least 1 year of retail fashion experience and a strong understanding of fashion trends. Responsibilities include advising customers, managing product displays, and ensuring compliance with company standards. This role offers a competitive salary of RM2,400 with additional commissions and comprehensive medical coverage.

Benefits

Medical outpatient GP and Specialist coverage

Hospitalization and surgical coverage

Annual leaves & birthday leave

Qualifications

• Minimum 1 year of working experience in retail fashion.
• Knowledge of fashion and trends.
• Willing to work on shifts, weekends, and Public Holidays.

Responsibilities

• Advising customers to enhance their shopping experience.
• Maintaining the store's image according to company standards.
• Receiving and replenishing products efficiently.
• Ensuring compliance with the company's Lifestyle Guide.

Skills

Customer service

Communication

Product knowledge

Sales techniques

Education

SPM or Diploma in related fields

Job description

Sales Associate | Retail | Pull & Bear Pavilion KL

Advising customers following our consulting code, maintaining the order and image of the product.

WHAT YOU WILL DO

1. Advising customers

• Greets customers, maintaining eye contact and smiling. Friendly and always available.
• Identifies customers’ needs advising them and providing them a better shopping experience.
• Follows up on the customers’ shopping experience and ensures sale is closed perfectly.
• Knows how to manage alterations in order to offer better customer service.
• Uses product knowledge (qualities and trends) to refute customers’ objections and/or to close sales.
• Seeks customer loyalty ensuring a better shopping experience.

2. Maintaining the store image

• Ensures that the store is in good shape, respecting the standards of the company’s image.
• Supports the display changes in the store as appropriate, following the standards of the company’s image.
• Incorporates new items in the store, following the visual merchandising criteria.

3. Providing support when receiving and replenishing products

• Receives and rolls out products at the store when required.
• Constantly replenishes products from store to stockroom.
• Carries out any other merchandise management processes (packing overstock, changes in the organisation of the stockroom, etc.).

4. Maintaining the corporate image

• Respects and complies with the Massimo Dutti Lifestyle Guide.
• Always wears the full uniform smartly.
• Uses tools that are available to ensure the products are located and displayed in the store.
• Is familiar with and uses the RFID operating system.

WHAT EQUIPS YOU FOR THE ROLE

• Minimum 1 year of working experience in retail fashion
• Minimum SPM or Diploma in related fields
• Knowledge of fashion and trends
• Willing to work on shifts, weekends and Public Holidays

WHAT WE OFFER

• Basic salary RM2,400 with monthly commissions
• Medical outpatient GP and Specialist coverage
• Hospitalization and surgical coverage
• Annual leaves & birthday leave