Sales Associate

Clarks group; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail brand in Selangor, Malaysia, is seeking an individual to demonstrate products, engage customers, and maintain visual merchandising. The ideal candidate should be educated to SPM level, fluent in English and Bahasa Malaysia, with basic retail operational knowledge. Responsibilities include achieving sales targets, providing excellent customer service, and maintaining store security. This role offers an opportunity to be a brand ambassador and develop retail skills within a dynamic team.

Responsibilities

• Demonstrate and explain products to persuade customers.
• Identify interested customers and provide additional information.
• Articulate promotion information to persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Provide excellent service to customers and vendors.
• Perform stock checks and adhere to grooming standards.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Basic knowledge of retail operating environment

Retail management

Basic visual merchandising

Ability to engage general consumers

Basic knowledge in Microsoft Office Suite

Basic product awareness

Education

Educated to SPM level

Job description

Selangor, Malaysia

Job Description

Posted Monday, September 22, 2025 at 4:00 PM

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and escalate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individuals ales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Basic visual merchandising

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Ability to escalate issues, where necessary