Sales Associate

IKEA; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global home furnishings brand seeks a Sales Associate in Kuala Lumpur to deliver exceptional customer service and support sales. Responsibilities include maintaining store presentation and ensuring customer satisfaction. Applicants should be team-oriented, possess strong communication skills, and be able to manage retail physical demands. The role requires flexibility to work shifts, including weekends. This is an excellent opportunity for those passionate about home furnishing.

Qualifications

• Customer-service oriented and passionate about driving business.
• Strong communication and interpersonal skills.
• Physically fit to handle retail work.

Responsibilities

• Ensure high levels of customer satisfaction by assessing needs.
• Keep the department clean, tidy, and stocked.
• Steer top-selling products to maximize sales.

Skills

Customer-service orientation

Strong communication skills

Interpersonal skills

Problem-solving skills

Ability to work in a team

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

About the job

Reporting to the Shopkeeper of the respective Home Furnishing department, the Sales Associate provides excellent sales service to ensure high levels of customer satisfaction, ensuring the IKEA basic merchandising standards are met to give customers a positive shopping experience.

Your assignment

• Ensuring high level of customers’ satisfaction by assessing customers’ needs, providing information and assistance when required.
• Ensuring your department is clean and tidy, with items properly displayed, priced and fully stocked.
• Actively steering top selling and prioritized products to maximize sales.

Qualification

• You are customer-service oriented and passionate about driving business
• You are a problem-solver, independent worker and a strong team player
• You have strong communication and interpersonal skills
• You are physically fit to handle physical work and retail hours
• You have passion for Home furnishing and Life at home details.
• You are able to commit to working on rotating shift work, including on weekends and public holidays.

More Information

Please apply by 6 February 2026.