Sales Associate (Full Time Contract), IKEA Klang Valley

IKEA; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global home furnishings retailer in Selangor is seeking enthusiastic individuals for customer engagement roles. The ideal candidates should enjoy interacting with customers, possess strong communication skills, and thrive in a fast-paced retail environment. Responsibilities include assisting customers, providing product knowledge, and maintaining store standards. Benefits include discounts, flexible spending accounts, and career development opportunities.

Benefits

15% discount on products

Flexible spending account

Maternity and paternity leave

Long Service Awards

Free parking

Qualifications

• Willing to work in a fast-paced retail environment.
• Experience in customer service is preferred.
• Able to take initiative and make decisions under pressure.

Responsibilities

• Approach customers needing assistance.
• Advise customers on home solutions.
• Ensure merchandising standards are met.
• Maximize sales while maintaining profitability.

Skills

Customer Engagement

Sales Strategy

Problem Solving

Multitasking

Communication

Team Work

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

• To actively approach customers who you see require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know‑how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• To ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag).

Qualifications

• Willing to work at IKEA Pop‑up Store – Quill City Mall / Selayang Mall / Alamanda Putrajaya / Sungai Mas Plaza
• Able to work shifts, weekends, and public holidays.
• Business‑minded, result‑driven, and customer‑focused.
• Experience in a customer‑ and commercial‑oriented business.
• Confident in proactively approaching and engaging with people.
• Interested in home furnishing and improving everyday life at home.
• Meticulous, disciplined, and adaptable to a fast‑paced retail environment.
• Able to take initiative, make decisions, and multitask effectively.
• Polite, friendly, and experienced in face‑to‑face customer service.
• Enthusiastic team player with a flexible and open‑to‑change mindset.
• Assertive and able to remain calm under pressure.
• Computer literate with good attention to detail.

Additional Information

Important Note:

You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment.

If you can't access the link, please go to the original job posting at Smart Recruiter.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co‑workers are our most valuable customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

Flexi Benefits

We offer flexi benefits to cater our co‑workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co‑workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non‑insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsibility – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards /

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co‑workers may earn an annual financial reward when we meet our shared business objectives.

Free Parking

All co‑workers are given free parking.