Sales Associate, Coach (Pavilion KL)

COACH South East Asia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury accessories brand is seeking a retail professional in Kuala Lumpur. The role focuses on achieving sales and productivity goals while delivering exceptional customer service. Candidates should be passionate about retail, possess strong communication skills, and be comfortable with flexible work schedules, including nights and weekends. Join a dynamic team and represent a prestigious brand that values your contributions.

Qualifications

• Passionate about retail and the service industry.
• Retail experience may be considered for senior positions.
• Comfortable with flexible work schedule, including nights and weekends.

Responsibilities

• Take ownership and accountability for individual productivity.
• Tailor approach to different customers by reading cues.
• Build long-term relationships with clients.
• Service all customers according to Coach standards.
• Encourage team performance to meet standards.
• Use Coach Communication tools to remain informed.

Skills

Excellent client service

Communication skills

Teamwork

Flexibility

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose

You contribute to achieving store goals in sales, productivity, and service by utilizing selling skills, and Service training. You will be responsible for meeting store sales and productivity goals, and delivering service that meets or exceeds expectations. You represent Coach to the consumer, acts as an ambassador of the brand, and ensures customer needs are consistently exceeded.

The successful individual will leverage their proficiency to…

• Takes ownership and accountability for individual productivity and utilizes resources effectively to impact individual productivity
• Tailor approach to different customers by reading cues
• Build long‑term relationships with clients, such as loyalty program (Clienteling)
• Services all customers according to the Coach approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
• Participates as a team member and encourages team to meet and exceed performance standards
• Consistently uses Coach Communication tools to remain informed of individual performance, store performance and company information

Qualifications

Individual who are passionate about retail and service industry are welcome to apply. Individual with retail experience may be considered for senior position. Excellent client service and communication skills. Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/