Sales Assistant (Vision Expert)

Alpro Pharmacy; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local optical retail chain in Malacca is seeking a dedicated Optical Retail Assistant. The role involves assisting customers in selecting suitable eyewear, supporting optometrists, and managing inventory. Candidates should possess strong sales and customer service skills, with experience in the eyewear industry being an advantage. The ideal applicant will be team-oriented and adaptable to a fast-paced retail environment, ensuring excellent customer service is provided at all times.

Qualifications

• Experience in the optical or retail eyewear industry is an advantage.
• Excellent communication (spoken and written) and interpersonal skills.
• Computer literate; experience with Microsoft Office is helpful.

Responsibilities

• Assist customers in selecting suitable frames and lenses.
• Support optometrists during eye examinations.
• Maintain accurate filing of invoices and patient records.

Skills

Customer service skills

Sales skills

Attention to detail

Teamwork

Job description

Job Responsibilities

• Assist customers in selecting suitable frames, lenses, and eyewear accessories
• Support Optometrists during eye examinations when needed
• Perform eyewear measurements, adjustments, and minor repairs
• Ensure all optical quality standards are met in frame fitting and lens dispensing
• Manage inventory of frames, lenses, and optical products
• Handle eyewear orders, including verification of prescriptions, materials, and customer pickups
• Coordinate with labs for order processing and insurance verification
• Maintain accurate filing of invoices and patient records
• Provide an excellent in-store customer experience with product knowledge and fashion sense
• Contribute to merchandising and product displays to enhance customer appeal
• Perform other tasks as assigned to support daily optical operations

Job Requirements

• Prior experience in the optical or retail eyewear industry is an advantage
• Strong sales and customer service skills with a high level of initiative
• Fashion-conscious with an eye for matching frames to customer preferences
• Familiarity with optical tools, frame adjustments, and repair is a plus
• Insurance and billing knowledge is an added advantage
• Able to work flexibly to meet patient and operational schedules
• Excellent communication (spoken and written) and interpersonal skills
• Computer literate; experience with Microsoft Office is helpful
• Team-oriented and adaptable to a fast-paced retail environment
• Experience in optometry settings or assisting opticians is a plus but not required