Sales Assistant

Seven (Malaysia) Industrial Sdn Bhd; Kuantan; On-site; MYR 30,000 - 40,000; Full time

Job summary

A Malaysian industrial company is seeking an experienced customer service professional to manage product introduction, sales order processing, and customer relationships. The ideal candidate will have a college diploma, at least 3 years of experience, and strong Microsoft Office skills. Responsibilities include coordinating logistics shipments, tracking sales payments, and ensuring effective communication with customers. This role requires problem-solving abilities and a proactive, responsible attitude.

Qualifications

• Minimum 3 years of experience in customer service or a related field.
• Proficient in Microsoft Office software (Word, Excel, PPT, etc.).
• Good communication and coordination skills to work effectively with both internal and external customers.

Responsibilities

• Arrange internal new product design, cost calculation, and sample tracking based on customer requirements.
• Manage internal changes, update relevant costs and pricing according to customer requests.
• Utilize internal and external resources to fulfill customer demands.
• Follow up with customers on invoicing and payment collection.
• Regularly review and close expired sales orders.
• Coordinate and arrange logistics shipments according to customer requirements.

Skills

Customer service experience

Problem-solving abilities

Communication and coordination

Microsoft Office proficiency

Team player

Education

College diploma or above

Job description

New Product Introduction (NPI) for customers

• Arrange internal new product design, cost calculation, and sample tracking based on customer requirements.

Old Product Change Tracking

• Manage internal changes, update relevant costs and pricing according to customer requests.

Coordination for daily delivery exceptions

• Utilize internal and external resources to fulfill customer demands.

Sales Payment Tracking

• Follow up with customers on invoicing and payment collection.

Daily collection and organization of basic customer information

• Submission to the customer system, and maintenance of customer relationships.

Sales Order Processing and Management

• Receive and analyze customer orders and demand forecasts; accurately create sales orders in the ERP system.
• Issue manufacturing plans for internal production departments and procurement requests for purchased components based on customer delivery needs.
• Efficiently handle and track urgent orders, providing timely updates on progress and exceptions.
• Regularly review and close expired sales orders.

Order Delivery, Reconciliation, and Invoicing

• Coordinate and arrange logistics shipments according to customer requirements.
• Complete account reconciliation with customers and issue invoices within specified timelines.
• Monitor and analyze the status of "delivered but not invoiced" items to ensure clear accountability.
• Analyze internal obsolete or slow-moving inventory and proactively communicate with customers to coordinate solutions.

Job Qualifications

• Education & Major: College diploma or above.
• Work Experience: Minimum 3 years of experience in customer service or a related field.
• Proficient in Microsoft Office software (Word, Excel, PPT, etc.).
• Good communication and coordination skills to work effectively with both internal and external customers.
• Ability to analyze and solve problems independently and handle work challenges.
• Proactive, responsible, and a strong team player.