SaaS IT Systems & Support Engineer — Solve, Support, Grow

Softinn; Malacca City; On-site; MYR 35,000 - 50,000; Full time

Job summary

A technology solutions company in Malaysia is seeking an IT System & Support Engineer to provide technical support via phone, email, and chat. The ideal candidate will have at least 1 year of experience in technical support, preferably in SaaS/software, and possess strong problem-solving skills. Excellent communication skills in both English and Bahasa Melayu are required, with additional knowledge in Figma and CRM systems preferred. This role is perfect for someone eager to enhance customer satisfaction and improve product offerings.

Qualifications

• At least 1 year of experience in technical support (SaaS/software preferred).
• Independent, collaborative, and adaptable in a fast-paced environment.

Responsibilities

• Provide tech support via phone, email, and chat.
• Troubleshoot and document support cases.
• Support customer feedback to improve products.

Skills

Strong problem-solving & analytical skills

Excellent communication skills in English

Excellent communication skills in Bahasa Melayu

Familiarity with ticketing systems

Customer-first mindset

Adaptable in a fast-paced environment

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Figma

HubSpot

Job description

A technology solutions company in Malaysia is seeking an IT System & Support Engineer to provide technical support via phone, email, and chat. The ideal candidate will have at least 1 year of experience in technical support, preferably in SaaS/software, and possess strong problem-solving skills. Excellent communication skills in both English and Bahasa Melayu are required, with additional knowledge in Figma and CRM systems preferred. This role is perfect for someone eager to enhance customer satisfaction and improve product offerings.