SaaS Customer Success Specialist: Onboarding & Growth

TNT The Next Tech Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing tech company in Kuala Lumpur is looking for a Customer Success Specialist to foster strong customer relationships and ensure successful product adoption. The ideal candidate will proactively engage with clients, address their needs, and drive customer satisfaction and retention. This role involves monitoring customer health, collaborating with various teams for enhanced experience, and identifying upselling opportunities. A passion for customer success and strong communication skills are essential for this position.

Benefits

Competitive salary

Performance-based incentives

Opportunities for professional growth

Collaborative work environment

Qualifications

• Proven experience in Customer Success or Account Management roles within SaaS or technology.
• Ability to manage multiple accounts efficiently.
• Self-motivated and passionate about customer success.

Responsibilities

• Act as the main contact for customers post-sales, ensuring smooth onboarding.
• Drive product adoption and engagement through training and support.
• Monitor customer health metrics and address potential risks proactively.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Data analysis

Customer-centric approach

Organization

Tools

CRM tools

Customer success platforms

WhatsApp automation

Job description

A growing tech company in Kuala Lumpur is looking for a Customer Success Specialist to foster strong customer relationships and ensure successful product adoption. The ideal candidate will proactively engage with clients, address their needs, and drive customer satisfaction and retention. This role involves monitoring customer health, collaborating with various teams for enhanced experience, and identifying upselling opportunities. A passion for customer success and strong communication skills are essential for this position.