RPM Service Engineer (Malaysia & SEA)

People Pathfinders; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global machinery company in Selangor is seeking an RPM Service Engineer to manage the installation and maintenance of Reaction Process Machinery. The ideal candidate will have an engineering degree and at least 3 years of experience in after-sales service. Strong technical support and customer service skills are essential. This role requires travel across SEA countries as needed.

Qualifications

• Minimum 3 years of experience in new machine sales or after-sales service.
• Experience with automation systems or industrial machinery.
• Knowledge in operating Reaction Process Machines (RPM) or PU foam machines.

Responsibilities

• Participate in the installation and commissioning of equipment on-site.
• Provide technical support to sales team.
• Daily maintenance and repairs of equipment during the warranty period.

Skills

Customer service skills

Technical support

Good communication skills

Report writing skills

Education

Associate degree in Mechanical Engineering

Hydraulics

Electrical Automation

Polymer Science

Job description

Our client of the global prime producers of machines and systems for creating and processing rubber and plastics. The company delivers injection molding machinery, reaction process machinery and additive manufacturing to the automotive, consumer goods, electronics, and medical devices manufacturers.

Reporting to SEA Service Manager and RPM KMCN, the RPM Service Engineer Malaysia/SEA will coordinate and participate in the Reaction Process Machinery (RPM) equipment’s installation and commissioning on site, daily maintenance and repair of equipment during the warranty period and solve the equipment’s problems on-site, to achieve customer’s satisfaction.

Responsibilities

• Participate in the installation and commissioning of equipment on-site.
• Responsible for the equipment operation and daily maintenance training to customers.
• Provide technical support to sales team.
• Report equipment operation issues and work on solutions.
• Promote service offerings and spare parts need to on-site customers.
• Complete regular reports on the operating status of on-site customer.
• Support customer on managing the inventory of equipment-related spare parts.
• Maintain communication and relationships with factory customer, improving service capabilities based on customers’ needs.
• Daily maintenance and repairs of equipment during the warranty period, as well as monitoring of equipment operating status.

The Ideal Candidate

• Associate degree or higher in Mechanical Engineering, Hydraulics, Electrical Automation, or Polymer Science.
• Minimum 3 years of experience in new machine sales or after-sales service.
• Experience with automation systems or industrial machinery.
• Experience or knowledge in operating Reaction Process Machines (RPM) or PU foam machines is required.
• Experience in machine repair and maintenance is required.
• Experience in project management or installation work is required.
• Familiar with Electrical Control and PLC Programming.
• Understanding of Mechanical Design and Manufacturing.
• Understanding of Hydraulic Principles and Hydraulic Components.
• Strong customer service and technical support skills.
• Ability to liaise with clients and stakeholders on technical matters.
• Good communication and coordination skills.
• Good report-writing skills in English.
• Requires up to 40% travel across other SEA countries as needed

Only shortlisted candidates will be notified.