ROOM DIVISION SUPERVISOR

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational conglomerate in Genting Highlands is seeking a Front Office Supervisor to oversee the work activities in the Front Office and Uniform Service sections. The role includes supervising guest check-ins and check-outs, maximizing room occupancy, and ensuring adherence to service standards. This position offers exciting growth opportunities and a chance to shape your career within the hospitality industry. Join us today and be part of an inspiring team!

Qualifications

• Supervise work and activities of the Front Office and Uniform Service sections.
• Ensure the standard of quality service as set by the Management.
• Verify accuracy of daily activities and uphold room reservations procedures.

Responsibilities

• Supervise guest check-in and check-out processes.
• Maximise room sales and occupancy through reports.
• Authorise room changes in case of disputes.

Job description

GentingMalaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Reports To:
Guest Service Manager
(The Room Division Supervisor will report to the Assistant Front Office Manager in the absence of the Guest Service Manager.)

Basic Function:
To supervise the work and activities of the Front Office and Uniform Service sections, and to uphold the standard of quality service of the hotel as set by the Management.

SPECIFIC DUTIES AND RESPONSIBILITIES

Print House Report to establish the day’s bookings for maximising room sales and occupancy.

View Arrival Report to determine the day’s reservations and supervise booking arrangements and room assigning based on guests needs and desired room types.

Supervise current House Status Report on room availability to verify room assigning and keep out double check-ins.

Authorise room change in settlement or room type disputes.

Supervise employees in processing guest check-in and check-outs.

Assist to ensure good order of Front Office accounting practices via cash float, cash taking, cash disbursements, financial conventions and records.

Verify rate variances and supervise accuracy and good order of the day’s activities.

Uphold room reservations procedures and policies.

Stay alert to act on unauthorised room transaction and touting.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .