Risk Application Support Engineer

Sperton Global AS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic team as an Application Support Specialist in the banking industry, where your skills will be put to the test in a fast-paced environment. This role involves providing proactive support and resolving production issues while ensuring system availability and compliance with SLAs. You will work closely with users to address their queries and facilitate smooth operations. If you thrive under pressure and possess strong analytical and problem-solving skills, this is the perfect opportunity to make a significant impact in a reputable organization.

Qualifications

• 5+ years of application support experience in the banking sector.
• Strong analytical skills and ability to work under pressure.

Responsibilities

• Provide proactive support to the application and manage incident tickets.
• Investigate production issues and ensure system availability as per SLAs.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Tools

SQL

Java

Unix/Linux

Oracle

Microsoft IIS

MS SQL Server

Control-M

Scripting

Job description

Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Support during business hours and provide 24x7 on-call support.
• Provide Level 2 support on user queries/requirements and production issues raised.
• Investigate production issues, responding based on production defect severity SLAs.
• Manage and respond to users in a timely manner.
• Log incident tickets for production issues and user queries.
• Follow up on defect and incident closure to meet incident closure KPIs.
• Ensure system availability as per respective agreed SLAs.
• Ensure daily end-of-day execution for supported applications is completed successfully.
• Perform annual Disaster Recovery (DR) exercises for supported applications.
• Provide support to System Engineers on server-level patches/upgrades as applicable.
• Ensure application incident & task documentation is properly updated for each production release.
• Demonstrate enthusiasm, hard work, proactivity, and goal orientation, with excellent communication and presentation skills, professionalism, and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints, providing workarounds using Java snippets, Unix shell, or DB scripts.

Job Requirements:

• At least 5 years of hands-on application support experience in the banking industry.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experience in working with some of these technical platforms or programming languages: SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and Scripting.
• Knowledge in the Risk domain, primarily on operational Risk, P & L, Enterprise Risk, and SAS Applications.
• Good understanding of ITIL 4 methodology.

Contract Term: Permanent