Retail Supervisor | NIKE KLCC

Gulf Marketing Group (GMG Group); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail management company in Kuala Lumpur is seeking an experienced individual to assist in supervising the store operations at NIKE KLCC. The ideal candidate will have at least 3 years of experience in the sports or fashion retail industry and a strong ability to achieve sales targets while providing exceptional customer service. Join us to contribute to a dynamic and energetic environment focused on retail excellence.

Qualifications

• At least 3 years of experience in sports/fashion retail industry.
• Strong communication skills in English.
• Experience in retail operations and customer service.

Responsibilities

• Assist the Store Manager in supervising sales operations.
• Provide excellent customer service to inquiries and complaints.
• Ensure adherence to cash and stock control procedures.

Skills

Customer service

Sales target achievement

Communication in English

Retail operations

Conflict resolution

Job description

OUTLET : NIKE KLCC

JOB FUNCTION

To assist the Store Manager in supervising the sales operations and achieving the sales targets.

JOB RESPONSIBILITIES

• Maintain administrative procedures and ensure timely submission of administrative documents according to company guidelines.
  
• Assist Store Manager in the day-to-day operations of the store.
  
• To provide excellent customer service to customers and attend to customers’ inquiries, feedback and complaints
  
• To achieve sales target according to company guidelines.
  
• Coordinate sufficient stock level.
  
• Maintain in-store merchandising/product presentation.
  
• Ensure that cash control and stock control procedures are adhered to.
  
• Ensure store adhere and execute according to SUTL Sports Retailing Policies and Procedures.
  
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

JOB REQUIREMENTS

• At least 3 years of experience in sports/ fashion retail industry.
• Ability to communicate in English.
• Experience in retail operations, customer service, sales, people leadership and management.
• Extensive experience and ability to lead the delivery a high level of customer service in a brand retailer.
• Ability to utilize tools to support conflict resolution and employee coaching and counselling.