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Retail Supervisor | NIKE KLCC

Gulf Marketing Group (GMG Group)

Kuala Lumpur

On-site

MYR 100,000 - 150,000

Full time

3 days ago
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Job summary

A retail management company in Kuala Lumpur is seeking an experienced individual to assist in supervising the store operations at NIKE KLCC. The ideal candidate will have at least 3 years of experience in the sports or fashion retail industry and a strong ability to achieve sales targets while providing exceptional customer service. Join us to contribute to a dynamic and energetic environment focused on retail excellence.

Qualifications

  • At least 3 years of experience in sports/fashion retail industry.
  • Strong communication skills in English.
  • Experience in retail operations and customer service.

Responsibilities

  • Assist the Store Manager in supervising sales operations.
  • Provide excellent customer service to inquiries and complaints.
  • Ensure adherence to cash and stock control procedures.

Skills

Customer service
Sales target achievement
Communication in English
Retail operations
Conflict resolution
Job description

OUTLET : NIKE KLCC

JOB FUNCTION

To assist the Store Manager in supervising the sales operations and achieving the sales targets.

JOB RESPONSIBILITIES
  • Maintain administrative procedures and ensure timely submission of administrative documents according to company guidelines.
  • Assist Store Manager in the day-to-day operations of the store.
  • To provide excellent customer service to customers and attend to customers’ inquiries, feedback and complaints
  • To achieve sales target according to company guidelines.
  • Coordinate sufficient stock level.
  • Maintain in-store merchandising/product presentation.
  • Ensure that cash control and stock control procedures are adhered to.
  • Ensure store adhere and execute according to SUTL Sports Retailing Policies and Procedures.
  • Undertake any other duties in relation to the job scope as assigned by your superior from time to time.
JOB REQUIREMENTS
  • At least 3 years of experience in sports/ fashion retail industry.
  • Ability to communicate in English.
  • Experience in retail operations, customer service, sales, people leadership and management.
  • Extensive experience and ability to lead the delivery a high level of customer service in a brand retailer.
  • Ability to utilize tools to support conflict resolution and employee coaching and counselling.
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