Retail Supervisor | NIKE KLCC

Gulf Marketing Group (GMG Group); Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading retail company seeks a candidate to assist the Store Manager at Nike KLCC in supervising sales operations. Your role includes providing excellent customer service, achieving sales targets, and ensuring adherence to company policies. Candidates should have at least 3 years in the sports/fashion retail industry and strong communication skills in English. This role promises an exciting opportunity in a dynamic retail environment.

Qualifications

• At least 3 years of experience in sports/fashion retail industry.
• Ability to communicate in English.
• Experience in retail operations and customer service.

Responsibilities

• Assist Store Manager in supervising the sales operations.
• Provide excellent customer service to customers.
• Achieve sales target according to company guidelines.

Skills

Customer service

Sales operations

Conflict resolution

Leadership

Job description

OUTLET : NIKE KLCC

JOB FUNCTION

To assist the Store Manager in supervising the sales operations and achieving the sales targets.

JOB RESPONSIBILITIES

• Maintain administrative procedures and ensure timely submission of administrative documents according to company guidelines.
• Assist Store Manager in the day-to-day operations of the store.
• Provide excellent customer service to customers and attend to customers’ inquiries, feedback and complaints.
• Achieve sales target according to company guidelines.
• Coordinate sufficient stock level.
• Maintain in-store merchandising/product presentation.
• Ensure that cash control and stock control procedures are adhered to.
• Ensure store adhere and execute according to SUTL Sports Retailing Policies and Procedures.
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

JOB REQUIREMENTS

• At least 3 years of experience in sports/ fashion retail industry.
• Ability to communicate in English.
• Experience in retail operations, customer service, sales, people leadership and management.
• Extensive experience and ability to lead the delivery a high level of customer service in a brand retailer.
• Ability to utilize tools to support conflict resolution and employee coaching and counselling.