Retail Store Operations Leader | Customer Experience

Maxis; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Selangor is seeking an Executive for their Retail Center at KLIA2. This role focuses on operational excellence and enhancing customer experience. The ideal candidate will have at least 4 years of experience in telecommunications or retail, strong communication skills, and a tech-savvy background. They will manage store operations, lead a team, and ensure compliance with standards. This position values commitment and has a collaborative environment.

Qualifications

• Minimum 4 years of relevant experience in telecommunications or retail preferred.
• Strong verbal and written English communication skills.
• Experience in product demonstrations is a plus.

Responsibilities

• Drive operational excellence by improving customer journey.
• Manage store performance and ensure cash and inventory operations.
• Develop staff's operational standards through leadership and coaching.

Skills

Excellent communication

Customer obsession

Leadership qualities

Tech savvy

Interpersonal skills

Education

Professional Certificate / Diploma / Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading telecommunications company in Selangor is seeking an Executive for their Retail Center at KLIA2. This role focuses on operational excellence and enhancing customer experience. The ideal candidate will have at least 4 years of experience in telecommunications or retail, strong communication skills, and a tech-savvy background. They will manage store operations, lead a team, and ensure compliance with standards. This position values commitment and has a collaborative environment.