Retail Store Manager

CHIC EST SDN. BHD.; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Malaysia is seeking an experienced Retail Store Manager to oversee daily operations at the Kota Damansara store. You will drive sales, manage staff, and ensure excellent customer service. Ideal candidates will have a minimum of 3 years' management experience, strong leadership abilities, and proficiency with retail software. Benefits include a competitive salary, medical insurance, and opportunities for professional growth within a dynamic work environment.

Benefits

Competitive salary

Medical insurance

Employee discounts

Professional development opportunities

Qualifications

• Minimum 3 years of experience as a Retail Store Manager or similar leadership role.
• Ability to motivate and lead a team effectively.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Drive overall sales to meet monthly and annual targets.
• Oversee daily store operations and ensure high standards.
• Guide customers with product selection and customization options.

Skills

Sales orientation

Customer service

Problem-solving

Time management

Leadership

Tools

Retail management software

Point-of-sale systems

Job description

CHIC EST SDN. BHD. is searching for an experienced Retail Store Manager to lead and oversee the daily operations of our store located in Kota Damansara, Selangor. In this full-time position, you will be responsible for driving sales, managing staff, and ensuring exceptional customer service. This is an exciting opportunity to join a growing retail company and make a meaningful impact on the business.

Drive overall sales to meet monthly and annual targets.

Lead Outdoor Sales Efforts

• Visit corporate clients, architects, interior designers, builders, and institutions.
• Generate new leads, follow up on enquiries, and close deals outside the showroom.
• Participate in exhibitions, events, and site visits as needed.
• Guide customers with product selection, design coordination, and customization options.
• Achieve and help the team achieve monthly and quarterly sales targets.
• Provide product demonstrations and explain features, materials, warranties, and care instructions.
• Handle escalated customer issues, complaints, and returns professionally.
• Maintain high standards of visual merchandising to maximize sales.

Operations Management

• Oversee daily store opening and closing procedures (cash handling, security, checklists).
• Coordinate with warehouse/logistics on deliveries, stock levels, and order follow-ups.
• Monitor inventory, conduct regular stock checks, and help reduce damages and shrinkage.
• Ensure showroom cleanliness, safety, and maintenance standards are met.
• Assist with implementing company policies, SOPs, and promotional activities.
• Support in supervising sales staff and support staff on the floor.
• Help train new team members on products, sales techniques.

What we're looking for

• Minimum 3 years of experience as a Retail Store Manager or in a similar leadership role within the retail industry.
• Strong sales and customer service orientation, with the ability to motivate and lead a team.
• Excellent problem-solving, decision-making, and time management skills.
• Proficient in using retail management software and point-of-sale systems.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Passion for the retail industry and a commitment to delivering exceptional customer experiences.

What we offer

At CHIC EST SDN. BHD., we believe in providing our employees with a supportive and rewarding work environment. As a Retail Store Manager, you'll enjoy a competitive salary, opportunities for career advancement, and a range of benefits, including medical insurance and employee discounts. We are also committed to supporting your professional development and personal well-being through various training and wellness initiatives.

About us

CHIC EST SDN. BHD. is a leading retailer in the fashion and lifestyle industry, with a growing presence in Malaysia. Our mission is to provide our customers with a seamless and enjoyable shopping experience by offering a curated selection of high-quality products and exceptional customer service. We are a dynamic and innovative company, driven by a talented and passionate team, and we are committed to continuous growth and improvement.

If you are excited about this opportunity and believe you have the skills and experience to make a positive impact as our Retail Store Manager, we encourage you to apply now.