Retail Specialist (Contract - Central)

CelcomDigi; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecom and tech company in Malaysia is seeking a Retail Specialist to act as second-in-command at the CD Store. The role involves overseeing staff achievements, driving sales performance, and ensuring operational excellence. Candidates should have passed SPM, possess proven retail experience, and demonstrate strong leadership skills. This position emphasizes creating an exceptional customer experience and managing store operations effectively. Embrace this opportunity to contribute to a dynamic team in a vibrant retail environment.

Qualifications

• Must have passed SPM (Sijil Pelajaran Malaysia).
• Proven experience in retail operations, sales, or customer service.
• Strong leadership and people management skills.

Responsibilities

• Oversee store performance and monitor staff achievements.
• Drive overall sales performance through retail activities.
• Ensure smooth store operations and manage compliance.
• Support staff growth and maintain performance standards.

Skills

Leadership skills

Customer service

Sales

Communication skills

Education

SPM (Sijil Pelajaran Malaysia)

Job description

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

JOB SUMMARY

The Retail Specialist serves as the second-in-command at the CD Store, driving operational excellence to deliver an exceptional customer experience. This role oversees store performance by monitoring staff achievements in sales, service, customer experience, and compliance, while ensuring overall sales targets are met through effective execution of retail store activities.

ACCOUNTABILITIES

Oversee store performance by monitoring staff achievements in sales, service, customer experience, and compliance.

Drive overall sales performance through execution of retail sales activities, including in-store and roadshow initiatives, while actively contributing to sales.

Promote operational excellence by creating a seamless customer journey that ensures fast, effective resolutions and encourages self-service.

Ensure smooth store operations, managing cash, inventory, store layout, POSM, displays, and in-store merchandising.

Support staff growth and development by maintaining high operational and performance standards.

Maintain quality and compliance with all policies, procedures, and guidelines.

Prepare and collate store reports on both ad-hoc and periodic basis.

Provide continuous feedback and improvement suggestions to the Retail Leader to enhance retail operations standards.

Act as a role model and change agent, fostering and promoting CD Retail Culture.

JOB REQUIREMENT

Must have passed SPM (Sijil Pelajaran Malaysia).

Proven experience in retail operations, sales, or customer service.

Strong leadership and people management skills, with the ability to motivate and develop staff.

Demonstrated ability to drive sales and achieve performance targets.

Solid understanding of operational processes, including cash handling, inventory, merchandising, and store compliance.

Excellent problem-solving and decision-making abilities to ensure smooth store operations.

Strong communication and interpersonal skills to deliver outstanding customer experiences.

Ability to analyze performance data and prepare reports for management review.

Proactive, adaptable, and able to act as a role model to promote company culture.