Retail Showroom Assistant

Lotus-Stamas Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Penang is looking for dedicated staff to provide exceptional customer service in a showroom environment. Candidates should possess excellent communication skills in English and Mandarin and be proficient in basic Microsoft Office applications. Responsibilities include assisting customers, processing sales transactions, and maintaining the showroom's appearance. This position is ideal for fresh graduates and entry-level candidates, offering a great opportunity to start a career in retail.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Company Trip

Qualifications

• Open to fresh graduates and entry-level candidates.
• Ability to maintain showroom presentation standards.

Responsibilities

• Assist customers in selecting sanitary and kitchen ware.
• Process sales transactions and handle payments.
• Conduct regular stock checks and assist in inventory management.

Skills

Excellent communication skills in English and Mandarin

Basic Microsoft Office proficiency

Customer service skills

Education

Minimum of Secondary/SPM/'O' Level qualification

Job description

Requirement

• Possess a minimum of Secondary/SPM/'O' Level qualification.
• Open to fresh graduates and entry-level candidates seeking to begin a career in retail.
• Demonstrate excellent communication skills in both English and Mandarin to effectively interact with diverse clientele.
• Proficient in basic Microsoft Office applications for administrative tasks and data entry.
• Provide exceptional customer service, addressing inquiries and ensuring a positive showroom experience.
• Develop a strong understanding of product knowledge, specifically in sanitary ware and kitchen ware, to effectively assist customers with their selections.
• Maintain showroom presentation standards, ensuring products are displayed attractively and the environment is clean and organized.
• Assist in stock taking activities to maintain accurate inventory records.
• Support overall retail operations, including sales transactions and showroom maintenance.

Responsibility

• Assist customers in the showroom by providing product information, answering inquiries, and guiding them through the selection process for sanitary ware and kitchen ware.
• Maintain the showroom's appearance by ensuring products are displayed attractively, the space is clean and organized, and displays are updated regularly to reflect current promotions and new arrivals.
• Process sales transactions accurately, including operating the point-of-sale system, handling cash and card payments, and preparing sales invoices.
• Conduct regular stock checks and assist with inventory management, including receiving and unpacking deliveries, organizing stock, and reporting any discrepancies or shortages to the supervisor.
• Develop and maintain a strong knowledge of the company's product range, including features, benefits, and technical specifications, to effectively address customer needs and provide informed recommendations.
• Provide excellent customer service by addressing customer complaints or concerns promptly and professionally, escalating issues to the supervisor when necessary, and ensuring customer satisfaction.
• Support marketing initiatives by assisting with the setup and execution of showroom events, promotions, and visual merchandising displays.
• Prepare quotations and follow up with customers on their inquiries to close sales.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Company Trip

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