Retail Shop Lead - Product & Team Coach

Sports Direct Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retailer in Kuala Lumpur is seeking an Assistant Shop Manager to lead and motivate the outlet team. The role involves ensuring excellent customer service, managing daily operations, and achieving sales targets. Ideal candidates will have at least a Certificate in Retail Management, 2+ years in a supervisory role in retail, and a passion for sports. The position requires strong leadership and communication skills, along with a willingness to work long hours and weekends.

Qualifications

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven team leadership and management skills.
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.

Responsibilities

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Handle the overall shop operations in the absence of the Shop Manager.
• Assist to monitor stock delivering & processing.

Job description

A leading sports retailer in Kuala Lumpur is seeking an Assistant Shop Manager to lead and motivate the outlet team. The role involves ensuring excellent customer service, managing daily operations, and achieving sales targets. Ideal candidates will have at least a Certificate in Retail Management, 2+ years in a supervisory role in retail, and a passion for sports. The position requires strong leadership and communication skills, along with a willingness to work long hours and weekends.