Retail Sales Supervisor

Uniqbe; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Retail Sales Supervisor to lead the showroom team and enhance customer experiences in the smart home technology sector. The successful candidate will manage daily operations, motivate staff, and drive sales to meet targets. Ideal applicants should have 2-4 years of supervisory experience in retail, be fluent in English and Bahasa Malaysia, and possess strong leadership and communication skills. This role offers a competitive salary with a focus on career growth.

Qualifications

• 2-4 years of supervisory experience in retail, preferably in consumer electronics or smart home.
• Fluent in English and Bahasa Malaysia.
• Independent, resourceful, proactive, and self-motivated.

Responsibilities

• Lead and motivate showroom staff to meet KPIs.
• Drive showroom sales performance and achieve monthly targets.
• Oversee daily showroom operations and manage inventory.

Skills

Strong communication

Leadership

Problem-solving

Customer-handling skills

Tech-savvy

Education

Minimum SPM

Job description

Salary Range: RM3300 to RM3800 + sales commission

Join a dynamic team in the innovative smart home retail industry!

We’re looking for a Retail Sales Supervisor to join our innovative smart home retail team and deliver outstanding customer experiences. As a Retail Sales Supervisor, you will be the face of the showroom — ensuring smooth operations, motivating staff, sales oriented and creating an environment where customers enjoy a premium, seamless buying experience.

What You Will Do

Showroom Supervision & Team Leadership

Lead, coach, and motivate showroom staff to deliver outstanding customer service and achieve individual & team KPIs.

Plan daily floor operations, assign tasks, and ensure team readiness during peak and non-peak hours.

Conduct regular sales briefings and on-the-job training to strengthen product knowledge and sales techniques.

Uphold showroom discipline, grooming standards, and overall team professionalism.

Foster a positive, collaborative, and performance-driven team culture.

Customer Experience & Sales

Provide expert advice on product lines based on features, usage, and customer needs.

Update customers on ongoing promotions, sales campaigns, and value-added offerings.

Attend to customer inquiries—both pre- and post-sales with tact and professionalism:

• Walk customers through the showroom experience
• Follow up on product info, proposals, troubleshooting, and after-sales matters to ensure satisfaction

Drive showroom sales performance and achieve monthly sales targets

Drive showroom sales performance and achieve monthly sales targets.

Showroom Operations & Inventory Management

Oversee daily showroom operations in accordance with company SOPs and standards.

Manage end-to-end store processes, including order monitoring, stock receiving, storage, and inventory accuracy.

Ensure the showroom environment is well-organized, customer-friendly, and visually appealing.

Prepare basic administrative reports and ensure accurate record-keeping.

Perform any other duties assigned from time to time to support business operations.

What We’re Looking For

A Malaysian with minimum SPM and computer savvy.

Minimum 2 – 4 years of supervisory experience in retail (consumer electronics or smart home is an advantage).

Strong communication, leadership, and problem-solving skills.

Fluent in English and Bahasa Malaysia.

Passionate about smart home technology and customer experience.

Independent, resourceful, and proactive with strong customer-handling skills.

Self-motivated, target-driven, and eager to grow within the retail industry.

Tech-savvy and comfortable using digital tools to enhance daily work performance.

Excellent prioritization, organizational, and administrative abilities.

A team player with high integrity, ownership, and a desire to build a harmonious work environment.

Must able to work on weekends and retail peak periods.