Retail Sales Manager

Apollo Food Industries; Johor Bahru; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading food company in Johor Bahru is looking for a Retail Sales Manager to oversee the outlet's daily operations. This role requires achieving sales targets, managing inventory, and delivering excellent customer service. The ideal candidate has a Diploma or Bachelor's degree in a related field and at least 5 years of experience in retail operations, including 2 years in a managerial role. Strong leadership and communication skills are essential for this position.

Qualifications

• Minimum 5 years of experience in retail operations.
• At least 2 years in a managerial role.

Responsibilities

• Oversee daily outlet operations and service standards.
• Achieve or exceed monthly and quarterly sales targets.
• Plan and monitor inventory levels and stock turnover.
• Lead, train, and schedule outlet staff.
• Ensure consistent and professional customer service.
• Investigate inventory losses and discrepancies.
• Execute local marketing and promotional activities.
• Ensure compliance with company policies and statutory requirements.
• Generate and submit regular reports on sales and outlet KPIs.

Skills

Leadership

Customer service orientation

Problem-solving

Team management

Communication skills

Education

Diploma or Bachelor's degree in Business Administration or Retail Management

Tools

Inventory systems

Retail operations tools

Basic reporting systems

Job description

The Retail Sales Manager is responsible for overseeing the day-to-day operations of the Apollo Outlet Store, ensuring smooth and efficient store performance. This role focuses on achieving sales targets, managing inventory, delivering excellent customer service, and leading a high-performing retail team. The manager also ensures adherence to brand standards, operational compliance, and supports local marketing efforts.

Key Responsibilities

• Oversee daily outlet operations, including cleanliness, merchandising, and service standards.
• Achieve or exceed monthly and quarterly sales targets.
• Plan and monitor inventory levels, stock accuracy, and stock turnover.
• Lead, train, and schedule outlet staff; conduct team briefings and reviews.
• Ensure consistent and professional customer service.
• Investigate and address inventory losses and discrepancies.
• Execute local marketing and promotional activities.
• Ensure compliance with company policies and statutory requirements.
• Generate and submit regular reports on sales and outlet KPIs.

Qualifications & Preferred Skills

Educational Background: Diploma or Bachelor's degree in Business Administration, Retail Management, or a related field.

Experience: Minimum 5 years of experience in retail operations, with at least 2 years in a managerial role.

Technical Skills: Proficiency in inventory systems, retail operations tools, and basic reporting systems.

Soft Skills: Strong leadership, customer service orientation, problem-solving, team management, and communication skills.