Retail Sales Executive

Feruni Ceramiche Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tile brand in Malaysia is seeking a passionate Retail Sales Executive to connect with potential customers through design concept selling. The role involves achieving sales targets, providing personalized customer experiences, and building relationships with architects and designers. Fresh graduates are welcomed, particularly those who are proficient in Mandarin. Attractive incentives and comprehensive medical coverage provided. Join us in bringing art, beauty, and inspiration together!

Benefits

Attractive Monthly Sales Incentives

Comprehensive Medical Coverage

Work-Life Balance

Qualifications

• Fresh graduates welcomed; internship and co-curricular activities are a plus.
• Proficiency in Mandarin is a must for clients.
• Experience in Sales & Marketing with proven results is preferred.

Responsibilities

• Connect design concepts to customer's needs.
• Achieve sales targets and analyze variance.
• Provide personalized in-store customer experience.

Skills

Communication

Influencing

Sales Techniques

Customer Satisfaction

Analytical Skills

Interpersonal Skills

Education

Degree or Diploma in related field (Architecture, IT, Design, Mass Comm)

Tools

CRM Systems

Job description

Join Feruni Ceramiche and we bring art, beauty and inspiration together.

Be part of Feruni Ceramiche, Malaysia’s leading tile brand where innovation meets craftsmanship. As a Retail Sales Executive, you play a key role in connecting with potential customers through design concept selling. We're looking for a passionate, quick learner with a strong interest in communication and influencing. Training and guidance on sales techniques will be provided.

What You’ll Enjoy as a Ferunian

Attractive Monthly Sales Incentives – Your performance is rewarded, every month.

Comprehensive Medical Coverage – Includes hospitalization benefits up to RM80,000 and annual wellness coverage up to RM1,200.

Work-Life Balance – Enjoy a 5-day work week with Sundays off, 9.00 am to 6.00 pm working hours.

Design Concept Selling

Ability to connect the design concept to customer's needs.

Walk through the design process and give examples of benchmarking, immersion, concepts and ideation.

Presenting visually through showroom displays to create greater impact.

Showcasing past projects and their results to get buy-in and gain credibility.

Use Sales Funnel methodology to track customer journey, and sales processes, and drive sales results.

Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.

Drive service quality and customer satisfaction for continuous improvement.

Achieves sales target and net income target, analyzing variance and initiating corrective actions.

Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

Communicate scheduled sales reports in accordance with organizational standards.

Suggest new operational strategies to improve store's performance and productivity.

Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

Deliver Store Service & Excellence

Provide personalized in-store customer experience to meet needs and provide satisfaction.

Improve merchandising presentation and visual displays.

Deliver operations and service excellence over multiple customer touchpoints.

Recommendation of areas of improvement to continuously improve productivity.

Responsible for sales order processing.

Conduct data-driven functional analysis with CRM system applications, etc.

What We’re Looking For

Degree or Diploma in a related field (e.g. Architecture, IT, Design, Mass Comm).

Fresh graduates are welcome (internship & co-curricular activities are a plus).

Experience in Sales & Marketing with proven results.

Familiar with CRM or other digital sales tools.

Good with numbers and able to calculate lead time.

Can communicate well in English, Bahasa Malaysia, and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Interested in interior design and design concepts.

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