RETAIL SALES

SSF Sdn Bhd; Gombak; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail furniture company in Malaysia is looking for customer service and sales staff to assist customers with their needs, maintain showroom standards, and process orders. Candidates should be hardworking and responsible, ideally with prior retail experience. The role includes achieving sales targets and providing after-sales support. Benefits include medical coverage and staff discounts.

Benefits

EPF + SOCSO

Overtime pay

Staff purchase discount

Medical Coverage + Group Personal Accident Insurance

Allowances and Group Commissions

Annual Leave + Birthday Leave

Qualifications

• Prior experience in retail sales is an advantage.
• Able to work independently and follow instructions.
• Responsible, punctual, and hardworking.

Responsibilities

• Greet customers and understand their needs and preferences.
• Ensure furniture displays are neat, attractive, and properly arranged.
• Prepare sales orders, invoices, and delivery documents.
• Handle customer feedback, complaints, and warranty claims professionally.
• Achieve individual and store sales targets.

Job description

Working Location

Melawati Mall

Working Rotational Shift

10am -6:30pm or 1:30pm - 10pm

Working Days

6 days a week (Must commit work on weekend and Public Holidays)

Job Scope

1. Customer Service & Sales

• Greet customers and understand their needs and preferences

2. Product Display & Store Presentation

• Ensure furniture displays are neat, attractive, and properly arranged
• Maintain showroom cleanliness and visual merchandising standards
• Update price tags, labels, and promotional materials

3. Order Processing & Coordination

• Prepare sales orders, invoices, and delivery documents
• Coordinate with warehouse and logistics teams for delivery schedules
• Monitor stock availability and inform customers of lead times

4. After-Sales Support

• Handle customer feedback, complaints, and warranty claims professionally
• Assist customers with product care and maintenance advice

5. Sales Target & Reporting

• Achieve individual and store sales targets
• Prepare daily or weekly sales reports
• Participate in promotions, campaigns, and sales events
• Provide detailed product knowledge on furniture designs, materials, sizes, and pricing
• Recommend suitable furniture based on customer requirements and space
• Handle sales transactions, quotations, and payment processes
• Follow up with customers on orders, delivery, and after-sales inquiries
• Cooperation and communication with superior and colleagues.

Requirements

• Able to work independently and follow instructions
• Responsible, punctual, and hardworking
• Prior experience in retail sales is an advantage

Benefits

• EPF + SOCSO
• Overtime pay
• Staff purchase discount
• Medical Coverage + Group Personal Accident Insurance
• Allowances and Group Commissions
• Annual Leave + Birthday Leave