Retail Operations Manager (Langkawi)

PeopleLAKE Group; Kedah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading tourism group in Kedah, Malaysia is seeking a Retail Manager to oversee retail operations and enhance customer experiences. The candidate must have at least 5 years of retail management experience, focusing on inventory management and sales strategies. This role involves maintaining operational standards and managing vendor relationships. Competitive salary and benefits are offered.

Qualifications

• Minimum 5 years of experience in retail management including 3–5 years in a managerial role.
• Strong background in merchandise sales and inventory management.
• Experience managing multiple retail outlets is preferred.

Responsibilities

• Oversee daily operations of all retail outlets for smooth running.
• Plan and execute sales strategies to meet targets.
• Monitor stock levels and analyze sales performance.

Skills

Retail Management

Inventory Management

Customer Service

Sales Strategy

Vendor Negotiation

Education

Bachelor’s Degree in Business Administration

Job description

Overview

A leading tourism and leisure group specializing in marine life attractions and educational experiences.

Responsibilities

• Retail Operations Management
  • Oversee daily operations of all retail outlets to ensure smooth running.
  • Maintain high standards of customer service and operational efficiency.
  • Ensure compliance with company policies, SOPs, and regulatory requirements.
• Merchandise Sales & Product Ordering
  • Plan and execute sales strategies to meet retail targets.
  • Manage product ordering, inventory control, and stock replenishment.
  • Ensure correct product assortment, pricing, and attractive displays.
• Inventory & Performance Monitoring
  • Monitor stock levels, identify slow-moving items, and plan promotions or markdowns.
  • Review and analyze sales performance, inventory turnover, and retail KPIs.
  • Prepare retail operations and performance reports for management.
• Budget & Vendor Management
  • Manage budgets, forecasts, and expenses to maximize profitability.
  • Build and maintain strong relationships with suppliers, negotiating favorable terms.
  • Work with procurement to ensure cost-effective purchasing.

Requirements

• Bachelor’s Degree in Business Administration, Retail Management, Marketing, or related field (professional certifications in Retail Management or Supply Chain are an advantage).
• Minimum 5 years of experience in retail management, including 3–5 years in a managerial role.
• Strong background in merchandise sales, inventory management, and product ordering.
• Experience in managing multiple outlets or high-volume retail operations is preferred.
• Proven ability to manage budgets, forecasts, and retail performance metrics.