Retail Operations Manager

SHINS; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A premium beauty retailer in Penang is seeking a Retail Operations Manager to lead store operations and drive sales. This role involves managing sales teams, ensuring customer satisfaction, and achieving sales goals. The ideal candidate has a Bachelor’s degree and at least 2 years of retail management experience, alongside strong communication and organizational skills. Competitive salary with performance-based bonuses and opportunities for career development are provided. Become part of a dynamic and supportive team culture.

Benefits

Competitive salary

Performance-based bonuses

Career development programs

Staff discounts

Travel allowances

Qualifications

• At least 2 years of retail management experience.
• Good at analyzing data and understanding business needs.
• Organized, confident, and able to meet goals.

Responsibilities

• Manage daily store operations including sales and staff.
• Lead and support a team of sales supervisors.
• Keep track of daily sales and inventory.

Skills

Analyzing data

Communication skills

Organizational skills

Leadership

Education

Bachelor’s Degree in Business Management

Job description

Overview

Are you ready to lead and grow with us? We’re looking for a Retail Operations Manager to manage daily store operations and help our beauty stores succeed. If you enjoy working with people, driving sales, and leading teams, this could be the perfect role for you!

What You’ll Do:

• Manage daily store operations including sales, staff, and making sure customers are happy
• Lead and support a team of sales supervisors to hit sales targets
• Recruit, train, and develop future leaders in the team
• Keep track of daily sales and make sure monthly and yearly goals are met
• Share feedback on sales, promotions, customer opinions, and market trends
• Manage store inventory to keep stock levels right and avoid shortages

What We’re Looking For:

• Bachelor’s Degree in Business Management or similar, with at least 2 years of retail management experience
• Good at analyzing data, paying attention to details, and understanding business needs
• Organized, confident, and driven to meet goals in a busy environment
• Strong communication and people skills
• Able to earn trust and respect from your team and partners
• Own transport and willing to travel when needed

What You’ll Enjoy:

• Competitive salary with performance-based bonuses and commission
• Career development and leadership training programs
• Opportunity to work with well-known premium beauty brands
• Dynamic and supportive team culture
• Staff discounts on beauty products
• Travel allowances for work-related trips

Ready to Lead and Grow with Us?

If you’re passionate about retail operations and excited to make an impact in the beauty industry, we want to hear from you!

Apply now and take the next step in your retail management career.