Retail Operation Manager

3E Worldwide; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A dynamic retail company in Subang Jaya is seeking an Operation Manager who will oversee daily store operations, drive sales growth, and provide leadership to Area Managers. The successful candidate will ensure high operational standards, implement sales strategies, and coordinate new store openings while maintaining exceptional customer experiences. Candidates should have proven retail management experience and excellent leadership skills, with a Bachelor's degree preferred.

Qualifications

• Proven experience in retail operations management, preferably in the sportswear or fashion industry.
• Strong leadership skills with the ability to manage and motivate teams.
• Flexibility to travel to different store locations as needed.

Responsibilities

• Oversee daily operations across all retail stores to ensure high operational standards.
• Set and monitor sales targets for each store to drive teams to achieve goals.
• Plan and coordinate new store openings, ensuring timely setup.

Skills

Aggressive and sales-hungry mindset

Leadership skills

Analytical skills

Problem-solving abilities

Communication skills

Proficiency in retail management software

Education

Bachelor's degree in Business Administration or Retail Management

Tools

Retail management software

Job description

We are a dynamic retail company specializing in sportswear products, committed to delivering high-quality merchandise and exceptional customer experiences. We are seeking a proactive and sales-driven Operation Manager to oversee the daily operations of our retail stores and lead a team of Area Managers to achieve outstanding sales growth.

Retail Store Operations

Oversee daily operations across all retail stores to ensure high operational standards and efficiency.

Monitor inventory levels, stock movement, and replenishment to prevent shortages or overstocking.

Ensure compliance with company policies, procedures, and visual merchandising standards.

Implement security measures to minimize stock loss and theft, including periodic audits.

Sales Strategy and Target Achievement

Set and monitor sales targets for each store, driving teams to achieve and exceed these goals.

Conduct detailed monthly sales analysis to identify trends, opportunities, and areas for improvement.

Develop and implement strategic initiatives to increase sales and profitability.

Collaborate with Area Managers to create action plans for underperforming stores.

New Store Openings

Plan and coordinate new store openings, ensuring timely and efficient setup.

Arrange manpower, oversee store layout, merchandising, and operational readiness.

Collaborate with cross-functional teams to ensure smooth and successful store launches.

Customer Experience and Brand Standards

Ensure consistent, high-quality customer service standards across all stores.

Monitor customer feedback and implement strategies to enhance customer satisfaction and loyalty.

Ensure all stores adhere to brand guidelines and maintain appealing visual displays.

Coordinate with the marketing team to execute promotional campaigns and product launches.

Leadership and Team Development

Lead and manage a team of Area Managers, providing guidance, support, and motivation.

Oversee manpower planning, including recruitment, scheduling, and performance evaluations.

Identify training needs and coordinate staff training programs to improve product knowledge and sales skills.

Develop succession plans to build a pipeline of future leaders within the retail team.

Operational Efficiency and Cost Management

Develop and manage store budgets, including sales targets, expenses, and profitability.

Monitor and control operational costs to maximize profitability.

Resolve store and staff-related issues efficiently to ensure operational continuity.

Cross-Department Collaboration and Communication

Liaise with Marketing, HR, and Inventory departments to ensure smooth operations.

Facilitate effective communication between headquarters and retail stores.

Key Requirements

Aggressive and sales-hungry mindset, relentlessly driven to maximize sales growth and optimize store performance.

Proven experience in retail operations management, preferably in the sportswear or fashion industry.

Strong leadership skills with the ability to manage and motivate Area Managers and store teams.

Excellent analytical skills with experience in sales analysis and strategic planning.

Problem-solving abilities with a proactive approach to resolving issues.

Strong communication and interpersonal skills for effective team collaboration and leadership.

Proficiency in retail management software and sales data analytics tools.

Flexibility to travel to different store locations as needed.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.