Retail Manager

BigBigPlace; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A prominent retail company in Kuala Lumpur seeks an experienced Retail Manager to oversee daily store operations, ensuring exceptional customer service and driving sales performance. The ideal candidate will have strong leadership abilities, experience managing multiple retail outlets, and a thorough understanding of retail operations. This role includes supervising staff, managing inventory, and providing key performance metrics to management. Applicants are encouraged to demonstrate their proven achievements in retail management and customer satisfaction.

Qualifications

• Proven experience as a Retail Manager or in a similar leadership role.
• Experience in overseeing multiple retail outlets.
• Strong understanding of retail operations.
• Skilled in recruiting and hiring sales associates.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and motivate a team of sales associates.
• Oversee operations of multiple retail outlets.
• Ensure high levels of customer satisfaction.
• Manage inventory and reorder stock as necessary.
• Prepare and analyze sales reports for management.

Skills

Leadership

Customer Service

Inventory Management

Sales Performance

Team Management

Education

High school diploma or equivalent

Bachelor’s degree in Business or Retail Management

Tools

Microsoft Office

Point-of-Sale (POS) systems

Job description

Employment Type: Full-time

Role Overview

We are seeking a motivated and experienced Retail Manager to oversee daily store operations, ensure exceptional customer service, and drive sales performance. As a Retail Manager, you will be responsible for leading a team, managing inventory, ensuring that the store provides an exceptional shopping experience, recruiting and hiring sales associates, and overseeing operations across multiple retail outlets. Additionally, you will report key store metrics and performance to higher management on a monthly basis.

Responsibilities

Leadership & Staff Management:

• Supervise, train, and motivate a team of sales associates to meet store goals.
• Conduct regular performance evaluations and provide constructive feedback.
• Create schedules and ensure adequate staffing levels to meet business needs.
• Foster a positive work environment that encourages teamwork and high morale.
• Recruit and hire sales associates, ensuring alignment with company culture and customer service standards.

Overseeing Multiple Retail Outlets:

• Oversee operations of additional retail outlets, ensuring consistency in store operations, customer service standards, and visual merchandising.
• Regularly visit other outlets to ensure all locations are operating effectively and efficiently.
• Provide guidance and support to store managers or staff at multiple locations, addressing any operational or personnel issues as needed.

Customer Service & Sales:

• Ensure high levels of customer satisfaction through excellent service.
• Monitor and analyze sales performance, implementing strategies to achieve sales targets.
• Promote sales initiatives and product promotions to increase store revenue.

Inventory & Merchandising:

• Manage inventory levels and reorder stock as necessary to avoid stockouts.
• Oversee product display, ensuring the store is visually appealing and products are displayed according to brand standards.
• Perform regular stock checks and implement loss prevention measures to reduce shrinkage.

Operations & Reporting:

• Manage daily store operations, including opening and closing procedures.
• Maintain store cleanliness and organization, ensuring compliance with health and safety standards.
• Prepare and analyze sales and performance reports, making data-driven decisions to improve store operations.
• Ensure all store policies and procedures are followed, including cash handling and security protocols.
• Report to higher management on a monthly basis, providing detailed updates on sales performance, operational issues, customer feedback, and any challenges or successes across all outlets.

Budget & Financial Management:

• Assist in developing and managing the store's budget, ensuring profitability.
• Monitor and control operating costs to meet financial goals.

Must-Have Criteria

• Independent but Team Player: Ability to take initiative and work autonomously while collaborating effectively within a team environment.
• Common Sense: Practical problem‑solving skills with a straightforward approach to decision‑making.
• Attitude Over Skills: A positive, can‑do attitude, with a willingness to learn and adapt, valued more than technical expertise.

Qualifications

• Proven experience as a Retail Manager or in a similar retail leadership role.
• Experience in overseeing multiple retail outlets, ensuring consistency and efficiency across locations.
• Strong understanding of retail operations, including sales, customer service, and inventory management.
• Experience in recruiting and hiring sales associates, with the ability to evaluate and select top talent.
• Excellent communication and interpersonal skills.
• Ability to motivate, lead, and develop a team.
• Strong organizational and time‑management skills.
• Proficient in Microsoft Office and point‑of‑sale (POS) systems.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent; Bachelor’s degree in Business, Retail Management, or related field is a plus.

Application Process

To apply, please submit your resume and a cover letter to ********@bigbigplace.com. Please include “Retail Manager Application” in the subject line.