Retail Manager

LKE Group Sdn Bhd; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading agriculture developer in Genting Highlands is seeking an experienced Retail Manager to oversee operations of their retail outlets. This role involves driving sales performance, managing multiple store operations, and ensuring top-notch customer experiences. The ideal candidate will have extensive retail management experience, proven leadership abilities, and a keen focus on operational excellence. This position requires open collaboration with various teams to ensure alignment and effectiveness in achieving business goals.

Qualifications

• 5–8 years of experience in retail management.
• Experience in F&B, fresh produce, or specialty retail is preferred.
• Proven ability to manage multiple outlets.

Responsibilities

• Manage day-to-day operations of retail outlets.
• Monitor store performance and set sales targets.
• Lead and train retail supervisors and frontline teams.
• Ensure proper stock levels and product freshness.
• Uphold customer engagement standards.

Skills

Leadership skills

Sales performance

Communication skills

Analytical skills

Team management

Education

Diploma or Degree in Business or Retail Management

Job description

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We are looking for an experienced and hands‑on Retail Manager to oversee and drive the performance of our durian retail outlets. Reporting directly to the Head of Retail, this role is responsible for ensuring operational excellence, strong sales performance, and outstanding customer experience across all stores. The ideal candidate will have solid retail management experience and the ability to lead teams in a fast‑paced, customer‑focused environment.

Key Responsibilities

Retail Operations: Manage day‑to‑day operations of multiple retail outlets to ensure smooth execution, service quality, and compliance with company standards.

Sales & Performance Management: Monitor store performance, set sales targets, and drive initiatives to achieve business goals.

Team Leadership: Lead, train, and motivate retail supervisors and frontline teams to deliver excellent customer service and operational efficiency.

Inventory & Product Management: Ensure proper stock levels, product display, and freshness control, working closely with supply chain and operations teams.

Customer Experience: Uphold high standards of customer engagement, ensuring every outlet reflects the brand’s quality and hospitality.

Reporting & Analysis: Review sales data, customer feedback, and operational reports to identify improvement areas and propose solutions.

SOP & Compliance: Implement and enforce company SOPs, health & safety guidelines, and retail policies.

Store Development Support: Assist in the setup and opening of new stores in Malaysia and overseas markets, ensuring readiness and alignment with brand standards.

Collaboration: Work closely with marketing, operations, and HR teams to execute promotions, training, and brand campaigns effectively.

Job Requirements

Diploma or Degree in Business, Retail Management, or related field.

Minimum 5–8 years of experience in retail management, preferably within F&B, fresh produce, or specialty retail.

Strong leadership skills with experience managing multiple outlets and large teams.

Proven ability to drive sales performance and maintain operational excellence.

Excellent interpersonal and communication skills.

Analytical and results‑oriented with a hands‑on approach to problem‑solving.

Willing to travel and support store operations across regions.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Are you willing to travel for this role when required?
• How many years of retail management experience do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• What's the largest size team you have managed?
• Do you possess or have access to your own transportation?

Agriculture, Forestry & Fishing 51-100 employees

LKE Group Sdn Bhd is a market leading and reputable agriculture developer in Malaysia, dedicated to promoting agriculture, improving the local economy, and preserving its heritage. Starting as a family‑based business, we have accumulated three generations of knowledge and know‑how. Our core operating segments comprise LKE Musang Queen, LKE Hydroponic Farm.

Our farms have fulfilled Malaysia Good Agricultural Practice (myGAP) requirement for crops. Our R&D centre is collaboration with Malaysia top‑tier university towards scientific base solution to secure consistent yield productivity improvement with cost saving efficiency.

LKE Group Sdn Bhd is a market leading and reputable agriculture developer in Malaysia, dedicated to promoting agriculture, improving the local economy, and preserving its heritage. Starting as a family‑based business, we have accumulated three generations of knowledge and know‑how. Our core operating segments comprise LKE Musang Queen, LKE Hydroponic Farm.

Our farms have fulfilled Malaysia Good Agricultural Practice (myGAP) requirement for crops. Our R&D centre is collaboration with Malaysia top‑tier university towards scientific base solution to secure consistent yield productivity improvement with cost saving efficiency.

What can I earn as a Retail Store Manager