Retail Expert (Contract)

CelcomDigi; Sepang; On-site; MYR 50,000 - 65,000; Full time

Job summary

A leading telco-tech company in Malaysia is seeking an enthusiastic sales-oriented professional to excel in customer service and promote products effectively. The ideal candidate has at least two years of experience in the retail or telecommunications industry, is tech-savvy, and possesses excellent communication skills in English, with Mandarin as an added advantage. Join us and help us drive digital transformations benefiting millions while growing with our purpose-driven team.

Qualifications

• Minimum two years of experience in the Telco or retail industries.
• Strong verbal and written English skills; Mandarin-speaking is a plus.
• Ability to perform under pressure and work in a collaborative team.

Responsibilities

• Conduct product demonstrations at retail outlets.
• Engage customers to convert sales opportunities.
• Handle customer enquiries professionally and accurately.
• Achieve high Net Promoter Score by providing exceptional service.

Skills

Customer obsession

Sales passion

Competitive spirit

Tech-savvy

Excellent communication skills

Leadership qualities

Education

Higher Secondary / STPM / Professional Certificate / Diploma / Degree

Job description

Job Summary

Focused and performance oriented to deliver high standards of sales & customer experience as per Customer Service and Experience (CSE) strategy and business model.

Responsibilities

• Conducting product demonstrations.
• Execution of retail operations activities and application of effective sales techniques to understand customer needs and promote relevant products and services; i.e. sales, servicing and administration at outlets and comply with the guidelines, policies, procedures and SLAs.
• Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.) Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
• Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
• Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support. Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
• Involve in special events or outside sales and servicing initiatives i.e. device launching as set by the management and execute departmental improvement initiatives at the outlet level.
• Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.
• To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers’ trust and satisfaction.
• Execute departmental improvement initiatives at the outlet level and perform any other duties as directed by the superior.

Requirements

• Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
• Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
• Tech-savvy and computer literate.
• Excellent communication, written and interpersonal skills. Strong verbal & written English. Mandarin-speaking is an added advantage.
• Personal traits; Positive, Passionate, Collaborative, Creative, A Self Starter, Ability to perform under pressure, a team player and leadership qualities.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.