Retail Consultant, The Gardens Mall/Mid Valley

Aesop; Gelang Patah; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading beauty retailer is seeking a full-time Retail Consultant in Gelang Patah, Malaysia. The role involves engaging with customers to provide exceptional service and guide them to relevant products. Ideal candidates will have experience in customer service and strong communication skills. Knowledge of skincare and beauty products is a plus. Join a company that values diversity and inclusion.

Responsibilities

• Engage and listen to customers to guide them to relevant products.
• Welcome customers and deepen their experience with products.
• Deliver an exceptional, inclusive customer experience.

Skills

Customer service experience

Effective selling skills

Team participation

Empathy in managing relationships

Strong communication skills

Problem-solving skills

Knowledge of skincare products

Knowledge of hair care and fragrance

Job description

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What We Are Looking For

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is full time and operates an on-site working pattern.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.

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