Retail Branch Supervisor

Great Zone Household Centre Sdn Bhd; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Johor is seeking a Retail Branch Supervisor to oversee daily operations and lead the retail team. The ideal candidate will be responsible for achieving sales targets and ensuring excellent customer service. Key responsibilities include managing branch operations, training staff, and monitoring inventory. Candidates should have 1–3 years of retail experience, strong leadership qualities, and the ability to work under pressure. Competitive salary offered between RM3,000 and RM4,000.

Benefits

Career growth opportunities

Qualifications

• Minimum 1–3 years of experience in retail, preferably in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Supervise and manage daily retail branch operations.
• Lead, train, and motivate retail staff.
• Ensure excellent customer service.

Skills

Leadership

Communication

Customer service orientation

Interpersonal skills

Ability to work under pressure

Tools

POS systems

Job description

Great Zone Household Centre Sdn Bhd – Sekudai, Johor

We are seeking a Retail Branch Supervisor to oversee daily branch operations, lead the retail team, and ensure excellent customer service. The ideal candidate will be responsible for achieving sales targets, maintaining store standards, and supporting management in driving business performance.

Key Responsibilities

• Supervise and manage daily retail branch operations
• Lead, train, and motivate retail staff to achieve sales and service targets
• Ensure excellent customer service and handle customer inquiries or complaints professionally
• Monitor inventory levels, stock replenishment, and product displays
• Ensure compliance with company policies, procedures, and retail standards
• Prepare daily/weekly sales reports and assist in performance analysis
• Support branch manager in staff scheduling and operational planning
• Maintain store cleanliness, visual merchandising, and safety standards

Requirements

• Minimum 1–3 years of experience in retail, preferably in a supervisory role
• Strong leadership, communication, and interpersonal skills
• Customer-focused with a positive attitude
• Ability to work retail hours, including weekends and public holidays
• Basic computer skills (POS systems, sales reporting)
• Ability to work independently and handle pressure
• Competitive salary (RM3,000 – RM4,000)
• Career growth and development opportunities