Retail Associate - Nike (Johor Premium Outlets)

Nike; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sportswear company is seeking a Retail Associate (Athlete) for its JPO outlet in Malaysia, Johor. The ideal candidate will be a natural leader and motivator, providing exceptional service and creating authentic connections with customers. Responsibilities include assisting with daily retail operations, maintaining store presentation, and demonstrating enthusiasm for Nike products. Candidates should possess strong communication skills and customer service experience. This role offers a supportive team environment and access to top Nike products.

Benefits

Access to the latest Nike products

Competitive compensation and benefits package

Qualifications

• Must have completed SPM.
• Effective communication in verbal and written English.
• Able to perform basic math functions.

Responsibilities

• Provide world-class service to consumers.
• Assist in executing daily retail operations.
• Build authentic connections with consumers.

Skills

Customer service

Teamwork

Effective communication

Education

Completed SPM

Job description

WHO ARE WE LOOKING FOR?

Work Hard. Play Hard.

You're a natural leader, a motivator and always up for a challenge. Nike is looking for the next Retail Associate (Athlete) to join our team at our JPO outlet.

Are you ready?

As a Nike Direct Athlete, you provide world‑class service to the consumer using the four service principles:

• KNOW: Build an authentic connection with consumers by getting to know them to guide their journey.
• EQUIP: Credible Athletes equip consumers through product and service knowledge and expertise.
• ENGAGE: Connect with consumers by inviting them to engage with Nike.
• INSPIRE: Inspire by creating an emotional connection to the brand between the consumer and Nike.

WHAT WILL YOU WORK ON?

As a Nike Direct Athlete, you are passionate about Nike products and services. You will demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom. You will deliver the best possible service and attention to all consumers. Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning. You will develop positive relationships with consumers and teammates and be an active member of the store community by attending and supporting store events. You will model reliability and flexibility by being able to work varied hours and days to meet the needs of the business. You will maintain knowledge of various store departments and be available to operate the cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.

WHAT YOU BRING

• Must have completed SPM
• Able to perform basic math functions, including addition, subtraction, multiplication, and division
• Able to effectively communicate in verbal and written English
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time
• Able to accomplish multiple tasks in a fast‑paced environment
• Able to work effectively with others in a team‑oriented environment and provide excellent customer service
• One or more years of customer service and/or retail experience preferred

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.