Retail Associate - Johor Premium Outlet (JPO)

Love, Bonito; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading women's fashion brand is seeking a dynamic and customer-focused individual to join their team in Kulai, Malaysia. The role involves assisting in product launches, providing exceptional customer service, and maintaining the shopping environment. Candidates should have a minimum of 1-year experience in fashion or retail, along with strong communication skills in English and Malay/Mandarin. A passion for the brand and style is essential. This position is full-time with a requirement to work shifts including weekends and public holidays.

Qualifications

• 1+ years of relevant work experience preferably in a fashion/retail company.
• Proficient in spoken/written English and Malay/Mandarin.

Responsibilities

• Create excitement in product launches and events.
• Assist in providing the best customer experience.
• Ensure merchandise availability on the floor.
• Maintain a clean shopping environment.
• Handle cashier duties and POS transactions.
• Work with the store manager to drive sales performance.

Skills

Customer-centric approach

Team collaboration

Strong interpersonal skills

Multitasking

Education

Minimum SPM/Diploma in Retail Management/Fashion

Job description

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei). We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data‑centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like‑minded people to join us – people who are as passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate‑BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests.
• Assist in providing the best customer experience, including speaking to guests and offering advice on color, fit and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colors, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms.
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock‑take exercises.
• Cashiering duties using the POS system to process payments.
• Work with the store manager to drive store sales performance.

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products.
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion.
• A strong people‑person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
• A performance‑driven professional that drives sales through a customer‑centric approach.
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members.
• A multitasker with the ability to work quickly in a fast‑paced environment, and some degree of OCD towards tidiness.
• A dependable co‑worker who can work independently and proactively.
• A self‑starter, proactive and hands‑on approach. Get it done right, and fast!

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company.
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

Hours

• Full‑time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts.
• All staff must be able to work on weekends/public holidays.