Retail Associate (Ipoh, Perak)

TipTopJob.com Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Malaysia is looking for motivated individuals to drive store sales and enhance customer loyalty. In this role, you will be responsible for delivering excellent customer service, achieving sales targets, and working collaboratively within a dynamic team. Ideal candidates will have some retail experience and strong communication skills. This position offers opportunities for personal growth and development within the brand's values and standards.

Qualifications

• 1-2 months of retail experience in a sports or fashion environment.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Inspire consumer loyalty to the brand.
• Meet or exceed store sales and profit targets.
• Collaborate with team members effectively.
• Execute brand standards and store operations.

Skills

Customer service

Product knowledge

Communication

Job description

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

KEY RESPONSIBILITIES

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE

MINIMUM QUALIFICATIONS

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

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