Retail Associate

HABIB Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group in Malaysia seeks a Retail Associate to provide excellent customer service and assist in buying processes. Candidates should have at least SPM or equivalent, with 1-2 years of experience in retail preferred. The role involves maintaining relationships with customers, coordinating sales activities, and ensuring compliance with company standards. Enthusiasm, teamwork, and communication skills in English and Malay are essential. The position may require shift work, weekends, and public holidays.

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• 1-2 years of relevant working experiences in the retail industry preferred.
• Good command of verbal and written English and Malay languages.

Responsibilities

• Represent the brand and provide excellent customer service.
• Coordinate on sales and promotional activities with the team.
• Assist with telemarketing and maintaining customer relationships.

Skills

Customer service

Retail sales

Teamwork

Communication in English and Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Retail Associate - Ice Watch Plaza Shah Alam

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Ice Watch Setia City Mall

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.