Retail Assistant, Service Point - Johor (Multiple Locations)

Shopee; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking a Retail Assistant for multiple locations in Johor. The role involves assisting customers with delivery, packaging, and shipping needs while maintaining a tidy reception area. Responsibilities include coordinating with drivers for order pick-up and ensuring adherence to procedures. The position requires strong customer service skills and the ability to work well in a team. Competitive salary and incentives are offered.

Qualifications

• Ability to assist customers in a friendly manner.
• Familiarity with logistics and parcel handling.
• Adherence to standard operating procedures.

Responsibilities

• Welcome and assist customers professionally.
• Ensure the reception area is tidy and stocked.
• Service customers’ delivery and shipping needs efficiently.
• Coordinate customer orders with drivers.
• Monitor parcel pick‑up procedures.

Skills

Customer service skills

Team collaboration

Time management

Job description

Retail Assistant, Service Point - Johor (Multiple Locations)

Work Locations

• Batu Pahat
• Taman Johor Jaya
• Taman Uda Utama
• Johor Bahru
• Kempas
• Forest City

Employment & Salary Details

• Basic Salary: RM2,050
• KPI Incentive: Up to RM1,175
• Fixed Allowance: RM150
• Overtime (if required)
• EPF & SOCSO

Fixed Term Contract

• Basic Salary: RM1,850
• KPI Incentive: Up to RM575
• Fixed Allowance: RM150
• Overtime (if required)
• EPF & SOCSO

Working Hours - (6 working days per week, rotational shifts & offdays)

• 10:00 AM – 6:30 PM
• 1:00 PM – 9:00 PM

Job Description

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well‑stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick‑up.
• Monitor and ensure smooth operation and parcel pick‑up procedures at the Drop‑Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

We are an equal opportunity employer.