Retail Assistant (Gurney Plaza, Penang)

Muji Malaysia Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is looking for a Retail Assistant to support sales and provide excellent customer service. The ideal candidate should have a minimum SPM and 1-2 years of experience in the retail sector. Responsibilities include achieving sales targets, assisting customers, and managing stock levels. This position values positive interaction with customers and attention to detail.

Qualifications

• Minimum SPM with 1 – 2 years of retail experience preferred.
• Positive and passionate about the retail industry.
• Enjoy interacting with customers and detail-oriented.
• Articulate and outgoing personality.
• Result-oriented and a good team player.

Responsibilities

• Assist in achieving daily and monthly sales budget.
• Provide product information and service to customers pro-actively.
• Greet and assist customers on the sales floor.
• Monitor goods with expiry dates.
• Perform daily stock replenishment.

Skills

Customer interaction

Attention to detail

Team collaboration

Sales orientation

Education

Minimum SPM

Job description

Roles & Responsibilities

• Assist in achieving daily and monthly sales budget.
• Assist in carrying out the weekly sales action plan at their assigned areas or departments.
• Provide product information and service to customers pro-actively.
• Greet and assist customer at the sales floor attentively.
• Assist in receiving, counting of stocks, tagging and labeling.
• Monitor and check goods with expiry date (Health & Beauty / Food).
• Do daily/weekly housekeeping.
• Assist in tagging sensor tag, especially for garment.
• Actively feedback on fast and slow moving stock.
• Maintain the work area by adhering to the safety standards as required.
• Perform daily stock replenishment.
• Assist the cashier at the Checkout point when required.
• Responsible in the reporting of price error.
• Equipped with the knowledge of the extended services and fees involved (Home delivery & Alteration).
• Demonstrate appropriate customer service skills as according to the Muji standard.
• Provide effective and efficient service to assist the customers of all aspects.
• Gather feedback from customer and suggest improvement for the areas to the superior.
• Ensure stock sold by first in first out to avoid an increase of aging merchandise.
• Report on any discrepancy of stock holding against the system.
• Ensure all available stock are being displayed.

Requirements

• Minimum SPM with 1 – 2 years of retail experience will be an added advantage.
• Positive and with passion in retail industry.
• Like interacting with customers and have an eye for details.
• Articulate and outgoing.
• Result oriented and good team player.